Seller Engagement Associate - Business Development

Shopee; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An innovative e-commerce platform is seeking a Seller Experience & Communications Specialist to enhance seller engagement. In this dynamic role, you'll craft impactful communications, drive policy education, and support high-impact events. Your creativity will shine as you curate content, manage projects, and collaborate with cross-functional teams. If you're passionate about empowering sellers and thrive in a fast-paced environment, this opportunity is perfect for you to make a significant impact in the seller journey.

Qualifications

• Strong verbal and written communication skills in English.
• Experience in managing multiple deadlines and tasks.

Responsibilities

• Create and adapt content across key seller touchpoints.
• Monitor and report on communication channels’ performance.

Skills

Communication Skills

Project Management

Creative Briefs Design

Data Management

Stakeholder Management

Education

Bachelor's Degree in related fields

Tools

Microsoft Excel

Canva

Job description

Team Description:

We are looking for a driven, detail-oriented individual to join the Seller Engagement, Business Development team as a Seller Experience & Communications Specialist. In this role, you’ll be at the forefront of shaping the seller journey—crafting impactful communications, driving policy education, amplifying community stories, supporting high-impact events and campaigns, and enabling success across strategic projects.

The ideal candidate is a clear communicator, agile collaborator, and passionate advocate for seller growth within a dynamic e-commerce ecosystem.

Job Description:

• Creating and adapting content across key seller touchpoints
• Identify and package useful seller resources for different communication & engagement channels via Socials (Community), In-App (push-notifications, Seller Centre, Seller Education Hub), Out-of-App (eDMs, webinars, etc.)
• Curate creative briefs and basic copywriting
• Prepare, coordinate and host Shopee University webinars (training materials, help-resources, etc.)
• Monitoring, tracking and reporting of communication and educational channels’ performance
• Project management: Front discussions with operational and/or commercial teams
• Collaborate on ad-hoc projects and evergreen campaigns that include seller community management, acquisition initiatives and seller events

Requirements:

• Bachelor's Degree in related fields
• Excellent in communication in English with a clear and concise communication style in verbal and written
• Experience in designing/curating creative briefs, presentation decks and short/long-form copywriting
• Comfortable with presenting in front of an audience (i.e. Webinars & Events)
• Confident in managing multiple deadlines with strong task-prioritisation
• Basic experience in data management (i.e. Microsoft Excel) and design (i.e. Canva)
• Comfortable with project management and working with multiple cross-functional teams including, but not limited to Operations, Commercials, Marketing, etc.
• Good interpersonal skills with demonstrated strong stakeholder management ability
• Prior experience in e-Commerce and/or Marketing Communications is a bonus