Seller Engagement Associate - Business Development

SHOPEE SINGAPORE PRIVATE LIMITED; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading e-commerce platform in Southeast Asia is seeking a Seller Experience & Communications Specialist. This role will focus on crafting impactful seller communications and managing projects across various teams, contributing to seller growth in a dynamic environment. Ideal candidates should possess strong communication skills, project management experience, and a creative mindset.

Qualifications

• Excellent communication in English, both verbal and written.
• Experience in copywriting and creating presentation decks.
• Good interpersonal skills with strong stakeholder management.

Responsibilities

• Create and adapt content across key seller touchpoints.
• Monitor and report on communication and educational channels' performance.
• Coordinate and host webinars along with training materials.

Skills

Communication

Project Management

Stakeholder Management

Creative Briefs

Data Management

Education

Bachelor's Degree in related fields

Tools

Microsoft Excel

Canva

Job description

The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.

About the Team:

We are looking for a driven, detail-oriented individual to join the Seller Engagement, Business Development team as a Seller Experience & Communications Specialist. In this role, you’ll be at the forefront of shaping the seller journey—crafting impactful communications, driving policy education, amplifying community stories, supporting high-impact events and campaigns, and enabling success across strategic projects.

The ideal candidate is a clear communicator, agile collaborator, and passionate advocate for seller growth within a dynamic e-commerce ecosystem.

Job Description:

• Creating and adapting content across key seller touchpoints
• Identify and package useful seller resources for different communication & engagement channels via Socials (Community), In-App (push-notifications, Seller Centre, Seller Education Hub), Out-of-App (eDMs, webinars, etc.)
• Curate creative briefs and basic copywriting
• Prepare, coordinate and host Shopee University webinars (training materials, help-resources, etc.)
• Monitoring, tracking and reporting of communication and educational channels’ performance
• Project management: Front discussions with operational and/or commercial teams
• Collaborate on ad-hoc projects and evergreen campaigns that include seller community management, acquisition initiatives and seller events

Requirements:

• Bachelor's Degree in related fields
• Excellent in communication in English with a clear and concise communication style in verbal and written
• Experience in designing/curating creative briefs, presentation decks and short/long-form copywriting
• Comfortable with presenting in front of an audience (i.e. Webinars & Events)
• Confident in managing multiple deadlines with strong task-prioritisation
• Basic experience in data management (i.e. Microsoft Excel) and design (i.e. Canva)
• Comfortable with project management and working with multiple cross-functional teams including, but not limited to Operations, Commercials, Marketing, etc.
• Good interpersonal skills with demonstrated strong stakeholder management ability
• Prior experience in e-Commerce and/or Marketing Communications is a bonus