Security Supervsior

To ensure guests feel safe and secure staying in our hotel, appropriate security levels are absolutely necessary. As a Security Supervisor, you’ll need to ensure that safety and security policies in accordance with IHG and Crowne Plaza standards are carried out, including emphasising the importance of staying alert at all times to the team members. By allowing guests to feel safe and secure, it would encourage them to repeat their visits.

One of your main roles will be to help manage the day-to-day administration and smooth operations of the security department and to lead the team to work towards achieving the department’s goals and objectives.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Responsible for the day-to-day security operations, including leading the team during your shift, ensuring patrolling, clocking, investigations, and all other routine duties are carried out and records properly maintained.
• Reporting to your Manager or his assistant any property defects or deficiencies, especially matters related to safety or security.
• Monitoring staff clocking on and off duty.
• Conducting regular locker checks with Human Resources.
• Conducting random checks of key registers in various departments and reporting discrepancies.
• Conducting random checks on passes of staff entering, and checking their bags when they leave the building after work.
• Conducting training & retraining for security officers.
• Ability to perform the duty of CERT leader or Site Incident Commander (SIC) and ensure that his team are fully trained in PPE and fire-fighting skills. To lead by example and have the moral courage to supervise and counsel staff whenever necessary.
• Helping ensure that contractors & vendors adhere strictly to all rules & regulations set by the hotel Guest Experience.
• Responsible for the safety & security of all guests and enhancing the guest love experience.
• Ability to respond & manage all emergencies correctly & professionally, including escalating incidents to higher management.
• Being thoroughly familiar with and guided by the hotel’s emergency plan in any case of fire outbreak.
• Assisting in escorting VIPs and dignitaries.
• Maintaining a vigil 24-hour surveillance on areas frequented by guests and all work areas.
• Ensuring no undesirables loiter in or around the hotel premises with ill intentions.
• Assisting superior in preparing roster and manning, bearing in mind the department’s budget and being aware of financial targets.
• Being in line with the hotel’s green initiative and helping cut wastage in energy & water conservations as well as reducing operational expenses whenever proper.
• Participating actively in all responsible business activities.
• Safety for both guests and employees is of utmost importance.
• Being aware of responsibilities and adhering to occupational health and safety legislation, first aid, security & fire safety policies and procedures.
• Proactively checking & ensuring that all security & fire safety equipment and systems are in great working condition and records of maintenance properly kept for independent audits.
• Participating actively in the twice-a-year fire drill and helping the fire safety manager to organise the two mandatory drills annually.
• Ability to execute evacuation plans & exercises such as fire evacuation, medical emergency, bomb threat situation, lockdown, etc.
• Assisting to plan and conduct tabletop exercises (TTX) and mini drills in regard to above plans.
• Ensuring all incidents and accidents are reported in a timely manner and properly recorded in accordance with hotel requirements.
• Assisting in identifying all security & safety risks in the security department & the hotel in general by being a risk member/leader or safety ambassador.
• Assisting the hotel in passing the BSS as well as obtaining the various annual awards for security, fire safety, and workplace safety.
• Performing any other duties as & when directed by the security manager, his assistant, or the management.

What we need from you

• A minimum qualification in Diploma.
• At least 3 years of experience at a supervisory level, including management experience.
• Valid PLRD Security Licence.
• Ability to lead a team.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.