Security Supervisor - NoMad Singapore

Hilton; Singapore; Hybrid; SGD 42,000 - 60,000; Full time

Job summary

Hilton Singapore is seeking a Security Supervisor to oversee day-to-day security operations and supervise Security Officers, ensuring life-safety standards are met to safeguard guests, staff, and hotel assets.

You will enforce security procedures, coordinate with other departments, manage incident reporting, and lead training and shift planning to uphold Hilton's standards of professionalism and care.

Qualifications

• Minimum 2 years of experience in a supervisory security role, preferably within hospitality.
• Strong knowledge of hotel security operations and life-safety systems.
• Excellent communication and interpersonal skills.
• Ability to respond effectively in emergency and high-pressure situations.
• Basic literacy in English (written and spoken) to meet operational needs.

Responsibilities

• Supervise security operations during assigned shifts, ensuring patrols are followed.
• Monitor and maintain a safe environment for guests and team members.
• Conduct regular inspections of hotel premises for security adherence.
• Oversee daily deployment, shift scheduling, and attendance.
• Ensure familiarity with fire safety systems and evacuation routes.
• Report maintenance and safety issues to Engineering.
• Conduct random bag inspections of team members.
• Escort services for cash or valuables when necessary.
• Respond to security incidents and guest concerns professionally.
• Lead, train, and coach Security Officers.
• Uphold Hilton standards of professionalism and conduct.

Skills

Leadership

Security operations

Incident management

Communication

English proficiency

Team supervision

Physical fitness

Job description

Job Identification: 223272

Job Category: Safety and Security

Job Schedule: Full time

The Security Supervisor is responsible for overseeing the daily operations of the Security team, ensuring all security procedures, patrols, and life-safety standards are properly executed and maintained. This role supervises Security Officers and Guards during assigned shifts, ensuring a safe and secure environment for guests, team members, and hotel assets.

The Security Supervisor plays a critical role in enforcing hotel security standards, responding to incidents, supporting emergency procedures, and maintaining compliance with all safety and operational protocols.

SECURITY OPERATIONS & SHIFT SUPERVISION

• Supervise security operations during assigned shifts, ensuring patrol routes and frequencies are consistently followed.
• Monitor and maintain a safe environment for guests, visitors, and team members.
• Conduct regular inspections of hotel premises to ensure security procedures are adhered to.
• Ensure perimeter patrols at entry and exit points are carried out to prevent unauthorized access or loitering.
• Oversee daily deployment, shift scheduling, and attendance of Security Officers and Guards.

SAFETY, FIRE & LIFE-SAFETY COMPLIANCE

• Ensure familiarity with hotel fire safety systems, evacuation routes, and emergency procedures.
• Conduct routine checks on fire equipment and ensure fire exits remain accessible and unobstructed.
• Ensure compliance with life-safety standards, including sprinkler clearance and proper storage practices.
• Maintain readiness in first aid and fire emergency response procedures.
• Report maintenance and safety issues promptly to Engineering or relevant departments.

TEAM MEMBER SECURITY & ASSET CONTROL

• Conduct random bag inspections of team members entering and exiting the premises where required.
• Ensure strict adherence to asset removal policies to prevent unauthorized removal of hotel property.
• Arrange escort services for team members transporting cash or valuables when necessary.
• Supervise and reinforce security discipline, conduct, and procedural compliance among team members.

INCIDENT MANAGEMENT & GUEST SUPPORT

• Respond to and manage security incidents and guest-related concerns in a professional and timely manner.
• Take appropriate action to resolve guest complaints related to safety and security matters.
• Ensure all incidents are properly documented and escalated according to hotel procedures.
• Maintain effective communication with guests while upholding professionalism and discretion.

TEAM LEADERSHIP & TRAINING

• Supervise, guide, and support Security Officers in their daily duties and performance standards.
• Ensure team members are familiar with departmental procedures, security knowledge, and emergency protocols.
• Conduct ongoing performance checks, training reinforcement, and operational briefings.
• Promote teamwork, discipline, and a strong sense of responsibility within the security team.

PROFESSIONAL STANDARDS & WORKPLACE CONDUCT

• Maintain a high standard of personal presentation in line with hotel grooming and professionalism standards.
• Ensure cleanliness, organisation, and readiness of the security work area.
• Foster positive working relationships and effective communication across all departments.
• Demonstrate integrity, alertness, and professionalism at all times.

EXPECTATIONS

The Security Supervisor is expected to:

• Demonstrate strong leadership and the ability to manage shift operations effectively.
• Maintain high vigilance and attention to detail in all aspects of security operations.
• Respond calmly and decisively in emergency or high-pressure situations.
• Communicate clearly and professionally with guests and team members.
• Uphold strict compliance with safety, security, and operational procedures.
• Promote a safe, respectful, and collaborative working environment.
• Consistently represent the NoMad standards of professionalism and care.
• Minimum 2 years of experience in a supervisory security role, preferably within hospitality or related industries.
• Strong knowledge of hotel security operations, life-safety systems, and fire safety procedures.
• Proven leadership and team supervision experience.
• Strong communication and interpersonal skills.
• Ability to respond effectively in emergency and high-pressure situations.
• Basic literacy in English (written and spoken) to meet operational needs.
• Detail-oriented with strong situational awareness and judgement.
• Physically fit and able to perform security patrol duties.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/), and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.