Bell Attendant - NoMad Singapore

Hilton; Singapore; Hybrid; SGD 27,000 - 36,000; Full time

Job summary

NoMad Singapore, part of Hilton, is inviting applications for a Bell Attendant to deliver warm, attentive service to guests from arrival to departure. You will assist with luggage, escort guests, provide facility information and coordinate with Concierge and Front Office to ensure a seamless guest journey.

This role requires hospitality experience, strong communication skills and the ability to manage peak periods with professionalism and a cheerful demeanor in a luxury hotel environment.

Qualifications

• Previous hospitality, concierge or guest service experience preferred.
• Strong interpersonal and communication skills.
• Physically fit and able to lift luggage.
• Flexible to work shifts, weekends and public holidays.

Responsibilities

• Welcome guests upon arrival and departure with warmth and personalization.
• Assist guests with luggage handling, storage and delivery promptly and professionally.
• Escort guests to rooms and provide information on hotel facilities and services.
• Respond promptly to guest requests, inquiries and concerns.
• Maintain lobby, porte cochère and concierge area cleanliness and presentation.
• Assist with transportation arrangements and taxi bookings.
• Handle guest packages, messages and deliveries accurately.
• Support Concierge and Front Office during peak periods and events.
• Promote hotel services and local attractions to guests.
• Coordinate effectively with Front Office, Housekeeping, Security and Concierge.
• Maintain luggage storage records and inventory of guest-related equipment.

Skills

Luggage handling

Guest services

Front office coordination

Excellent communication

Hospitality experience

Job description

Job Identification: 223064

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

The Bell Attendant is responsible for delivering exceptional arrival, departure and guest assistance services to ensure a seamless and memorable guest experience throughout the guest journey. This role supports the Concierge and Front Office operations by assisting guests with luggage, transportation arrangements, directions, deliveries and personalized requests while maintaining the highest standards of hospitality and professionalism.

The Bell Attendant plays a key role in creating positive first and last impressions of NoMad Singapore through attentive, friendly and efficient service.

GENERAL DUTIES

• Welcome guests warmly upon arrival and departure, ensuring a memorable and personalized experience.

• Assist guests with luggage handling, storage and delivery promptly and professionally.

• Escort guests to their rooms and provide information on hotel facilities, room features and services.

• Respond promptly and effectively to guest requests, enquiries and concerns.

• Maintain cleanliness, organization and presentation standards within the lobby, porte cochère and concierge areas.

• Assist guests with transportation arrangements, taxi bookings and directions.

• Handle guest packages, messages, mail and deliveries accurately and efficiently.

• Support the Concierge and Front Office team during peak periods and special events.

• Promote hotel services, facilities and experiences to guests where appropriate.

• Maintain accurate records of luggage storage, deliveries and transportation requests.

• Assist with valet coordination and traffic flow when required.

• Carry out any other duties or responsibilities as assigned by Management.

• GUEST EXPERIENCE & SERVICE EXCELLENCE

• Create a warm and welcoming environment for all guests and visitors.

• Anticipate guest needs and proactively offer assistance whenever possible.

• Handle guest complaints and service recovery situations professionally and efficiently.

• Maintain a strong understanding of hotel services, facilities, promotions and local attractions.

• Ensure guests receive prompt assistance with arrivals, departures and special requests.

• Uphold NoMad service standards and luxury hospitality expectations at all times.

• Support VIP arrivals, departures and special guest arrangements. OPERATIONS & COORDINATION

• Coordinate effectively with Front Office, Housekeeping, Security and Concierge teams to ensure smooth operations.

• Ensure luggage storage areas remain secure, organized and properly maintained.

• Maintain awareness of daily arrivals, departures, events and occupancy levels.

• Participate actively in daily briefings and operational meetings.

• Ensure all guest information and requests are communicated accurately during shift handovers.

• Assist in maintaining inventory levels of hotel collateral, umbrellas and guest-related equipment.

• HEALTH, SAFETY & SECURITY

• Adhere to all hotel safety, security and emergency procedures.

• Ensure safe handling and transport of guest belongings at all times.

• Maintain a clean, safe and hazard-free working environment.

• Follow workplace health and safety standards in all operational activities.

• Report accidents, incidents or suspicious activities promptly to Management. TEAMWORK & COLLABORATION

• Work collaboratively with all departments to ensure seamless guest experiences.

• Maintain a positive and professional attitude with guests and team members.

• Support colleagues during busy operational periods.

• Participate actively in training sessions and continuous learning opportunities.

• Contribute ideas and suggestions to improve operational efficiency and guest satisfaction. EXPECTATIONS The Bell Attendant is expected to:

• Deliver warm, engaging and professional service at all times.

• Represent NoMad Singapore positively in all guests and colleague interactions.

• Maintain excellent grooming and personal presentation standards.

• Demonstrate flexibility and adaptability in a fast-paced hospitality environment.

• Uphold professionalism, integrity and confidentiality at all times.

• Foster teamwork and collaboration across departments.

• Ensure all guest interactions reflect the values and service philosophy of NoMad Singapore.

• Previous experience in hospitality, concierge or guest service operations preferred.

• Strong interpersonal and communication skills.

• Positive, energetic and service-oriented personality.

• Ability to work well under pressure in a fast-paced environment.

• Good organizational and multitasking abilities.

• Basic spoken and written English communication skills.

• Physically fit and able to lift and transport luggage safely.

• Flexible to work shifts, weekends and public holidays.

• Familiarity with hotel operations and local attractions is advantageous.

• Ability to work effectively both independently and as part of a team.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.