Section Head - Client Management, Health & Benefits

Willis Towers Watson; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

A leading company in the consulting sector is seeking a seasoned professional to manage employee benefits programmes. The role encompasses account management, retention, and compliance within the Singapore market, requiring strong communication skills and a proven track record in client management.

Qualifications

• Minimum 5 years experience in Health & Benefits consulting or brokerage role.
• 3 years managing large clients.
• Deep knowledge of Singapore vendor marketplace.

Responsibilities

• Design and implement effective employee benefits programmes.
• Manage financial performance and client service activities.
• Mentor team members in client deliverables.

Skills

Communication

Customer Service

Client Focus

Influence and Selling

Collaboration

Thought Leadership and Innovation

Education

SCI Certificates: M5, M9, HI, ComGI, BCP, PGI

Tools

Microsoft Office

Job description

Description

The Role

• Responsible for the design and implementation of effective employee benefits (including voluntary benefits, regional/pooling) programmes and the subsequent day-to-day
  management of all client service activities.
• Responsible for financial performance including the delivery of retention, new from existing and new/new sales targets.
• Responsible for profitability of clients within your portfolio. Ensuring that you and/or Client
• Advocates are successful in negotiating profitable fee/commission levels with each client serviced by you.
• Responsible for actively cross selling existing clients.
• Responsible for developing referral prospects from your existing clients.
• Responsible for retention.
• Responsible for implementing and maintaining compliance systems in accordance with the Willis Excellence Model.

Key Tasks: Overall management/control/development of the employee benefits programmes for assigned clients which include the following aspects of Willis service:

Account Management

• Effective planning/coordination/communication/delegation/motivation within team to work as a coordinated Group.
• Maximizing account profitability for each client by:
  • Achieving optimum remuneration consistent with competitive premium
    level as compared with services provided.
  • Managing credit control
  • Monitoring workload
• Developing the "total service programme" for each client by promoting the full range of Willis services where a need exists.
• Enhancing/building client relationships and getting to know clients including decision makers.
  

Account Administration

• Ensuring that the following are current for each client:
  • Client Data File(s)
  • Client Service Status Record (BOR)
  • Minutes of Clients Meetings
  • Communications in accordance with Group Standards
  • Files and process adopted are all WEM compliant

Claims Services

• Timely claims analysis for major clients
• Ensuring prompt and satisfactory settlements in the event of losses
• Conducting regular reviews of all outstanding claims with the clients

General

• Enhancing Company’s profile amongst clients
• Ensuring compliance with the requirements of Company’s Quality Standards
• Ensuring no Errors & Omissions claim arises out of clients.
• Credit control – follow up with clients on outstanding premium.
• Building carrier relationship
• Monitor/control workflow priorities in the team to ensure goals/target are achieved
• Assist/undertake any other duties as may be required.

Leadership

• Mentorship of team members in managing client deliverables and issues arising in specialized areas where precedence may not exist
  

Qualifications

The Requirements

• Minimum of 5 years experience in a Health & Benefits consulting or brokerage role with at least 3 years of experience managing large clients, or from a C&B function in industry
• SCI Certificates preferred: M5, M9, HI, ComGI, BCP, PGI
• Excellent ability to communicate effectively with a strong focus on customer service
• Good oral and written communication skills
• Deep knowledge of the Singapore vendor marketplace
• Technical proficiency in Singaporean employee benefits
• Broad understanding of compliance issues related to local legislation
• Proficiency in Microsoft Office (especially Excel and Word);
• Proficiency in English language
  Competencies
  • Client Focus
  • Influence and Selling
  • Results Focus
  • Collaboration
  • Thought Leadership and Innovation

Equal Opportunity Employer