Second Life Manager

Decathlon Singapore; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A dynamic sports retailer in Singapore is seeking a team manager to oversee operations, enhance customer experience, and promote sustainability initiatives. The ideal candidate will have strong management experience and a passion for sports, ensuring a lively atmosphere and operational excellence. The role includes responsibilities in return processing and team recruitment, along with numerous benefits and opportunities for career growth.

Benefits

20% staff discount on all products

Flexible spending allowance for sports & health expenses

Comprehensive medical, dental, vision, maternity, and counseling benefits

Participation in sports and community activities

Qualifications

• Experience in team management and cultural promotion.
• Knowledge of circular economy and stock flow management.
• Strong customer relationship management skills.

Responsibilities

• Promote company values and recruit aligned talent.
• Oversee return processing and stock management.
• Lead the best customer experience initiative.

Skills

Company culture

Goal setting

Collaboration & cooperation

Adaptability

Continuous learning

Tools

Cirkle

Square

Stock & Business

Tableau

Mirakl

Job description

Decathlon is your sports wonderland!

We are the champions in crafting and selling sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport!

At Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together!

What is our culture like?

• Where decisions spark high-fives:

Decathlon fosters a lively, sporty vibe where mistakes can turn into global victories. We tackle responsibilities with energy – turning challenges into triumphs!

Our game plan? Preserving the world together!

• Your career touchdowns:

At Decathlon, career growth is a wild ride! Lace up those career sneakers for limitless possibilities, whether scoring locally or making international moves. Your journey with us? An epic adventure!

• Live for sports? Now do it for a living:

At Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts on top-notch gear – where games and victories turn into epic celebrations!

YOUR ROLE

RESPONSIBILITY 1: Develop, Enrich, and Take Care of Human Capital

• Embed and promote the Purpose, Values, and 8 Human Fundamentals within the team.
• Recruit, onboard, and train talent aligned with our core criteria.
• Contribute to an ambitious store project to unify and engage the team.
• Ensure a safe, healthy work environment for all.
• Implement management practices that foster autonomy and collective value creation.
• Ensure legal, contractual, and code of conduct compliance.
• Align team compensation decisions with internal policy in collaboration with the store director.

RESPONSIBILITY 2: Management of Second Life Stock Flow

• Oversee high-standard processing of returns across store and online channels.
• Ensure operational alignment across departments with safety as a top priority.
• Maintain zero items pending for repair and uphold refurbishment standards.
• Optimize stock rotation to process returns efficiently.
• Track deliveries, manage costs, and liaise with the UHC team.
• Collaborate on stock distribution and ensure Second Life item availability.
• Ensure accurate stock flow from returns to sales, minimizing shrinkage and write-offs.
• Maintain in-store stock accuracy and optimize product lifecycle.

RESPONSIBILITY 3: Manage the “Best in Class” Omnichannel Customer Experience

• Lead customer relations with a “best in class” mindset and presence on the floor.
• Apply sales, layout, and return fundamentals in-store.
• Optimize loyalty program use and customer data.
• Take action based on customer feedback.
• Integrate Second Life sections into the product range for easy navigation.
• Drive commercial dynamism, boost online stock, and ensure timely order delivery.
• Maximize customer satisfaction across all omni touchpoints.

RESPONSIBILITY 4: Manage My In-Store Performance Trajectory (People / Planet / Business)

• Set ambitious annual business and team performance goals.
• Analyze performance and ensure accurate forecasting.
• Identify and address gaps between actual and forecasted results.
• Optimize scheduling for peak performance.
• Develop and implement action plans across People, Planet, and Business levers, including P&L.

Passionate about circularity and sustainability
Driven by environmental impact and long-term product lifecycle.

Hard Skills

Responsibility 1: Team & Culture Management

• Company culture
• Team & teammate management
• Personality-focused recruitment

Responsibility 2: Circular Economy & Stock Flow

• Second Life market & circular economy
• Refurbishment processes
• Stock flow management
• IT tools: Cirkle, Square, Stock & Business, Tableau, Marketplaces

Responsibility 3: Customer Experience & Store Operations

• Customer relationship management
• Store security
• Local offer & layout management
• Online management (Mirakl)

Responsibility 4: Performance & Sustainability

• Resell performance management
• Department scheduling & hours management
• Commercial dynamism
• Department sustainability

Responsibility 5: Daily Store Operations

• Duty manager responsibilities
• Store daily operations

Soft Skills

• Goal setting
• Collaboration & cooperation
• Organization & efficiency
• Adaptability
• Continuous learning
• Prioritization
• Objectivity
• Constructive feedback
• Emotional intelligence

Benefits

• Shareholder opportunities and profit sharing
• Internal career progression through Decathlon Academy
• Flexible spending allowance for sports & health expenses
• 20% staff discount on all Decathlon products
• Comprehensive medical, dental, vision, maternity, and counseling benefits
• Participation in sports and community activities

By applying, you agree that your information will be used in accordance with our Privacy Policy (https://www.decathlon.sg/s/privacy-policy).