Search Strategy Operations Specialist - TikTok

TikTok; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

TikTok is seeking a motivated professional to support its search business. The role focuses on understanding user intent to improve discovery and content quality across global users.

You will participate in UX evaluations and work closely with policy, strategy, and ML teams to shape search features and strategy. Join a fast-growing, globally distributed team and help drive innovations in search performance by leveraging the latest in LLMs, while maintaining a strong user-centric approach and

Qualifications

• Strong logical thinking and data mindset.
• Ability to deeply understand user needs and define problems clearly from a user-centric perspective.
• Excellent communication and collaboration skills; able to drive projects forward through efficient cross-functional partnership.
• Strong execution, and a high sense of ownership and self-motivation.

Responsibilities

• Analyze user feedback data across multiple TikTok channels and produce actionable UX insights.
• Collaborate with Policy/Strategy and ML/Algorithm teams to guide strategy iterations.
• Stay up to date with LLM technologies and drive practical adoption in day-to-day work scenarios.

Skills

Logical thinking

Data mindset

User-centric perspective

Communication & collaboration

Execution & ownership

Education

Bachelor’s degree or above

Job description

Responsibilities

About the team Aim to support TikTok’s search business, serving global users’ discovery needs. Centered on user intent understanding, the team conducts user-centric experience evaluations and assesses model and strategy capabilities to identify key gaps and opportunities in search performance. We define, optimize, and iterate search product features and strategies to deliver accurate, high-quality content and services, driving better user experience and business outcomes.

• Analyze user feedback data across multiple TikTok channels. Partner closely with Policy/Strategy and ML/Algorithm teams to deep-dive into user experience pain points, and produce actionable UX/experience insights reports to guide strategy iterations.
• Work with Algorithm teams on strategy performance analysis and online manual audits to ensure strategy effectiveness and to identify and correct deviations.
• Stay up to date with Large Language Model (LLM) technologies and drive practical adoption of LLMs in day-to-day work scenarios.

Qualifications

Minimum Qualification(s):

• Bachelor’s degree or above.
• Strong logical thinking and data mindset.
• Ability to deeply understand user needs and define problems clearly from a user-centric perspective.
• Excellent communication and collaboration skills; able to drive projects forward through efficient cross-functional partnership.
• Strong execution, and a high sense of ownership and self-motivation.

Preferred Qualification(s):

• Prior experience in LLM evaluation or user-facing product roles.
• Prior experience in search is a strong plus

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.