SEA Lead, Fieldwork Effectiveness & Business Operations (3 yrs)

Robert Walters (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading organisation in market research seeks a Regional Fieldwork Effectiveness and Business Operations Lead in Singapore. This role focuses on optimising operations across Southeast Asia, requiring extensive experience in procurement, team management, and process improvement for outstanding business outcomes.

Benefits

Flexible working arrangements

Generous pension contributions

Continuous training opportunities

Qualifications

• At least 7 years of experience in the market research industry focusing on procurement and operational management.
• Demonstrated leadership skills managing teams across Southeast Asia.
• Exceptional negotiation abilities and analytical thinking.

Responsibilities

• Lead a regional team across multiple Southeast Asian markets to ensure operational effectiveness.
• Drive cost-saving initiatives and implement innovative solutions.
• Design robust processes for market research delivery and support audit activities.

Skills

collaborative

stakeholder engagement

process improvement

financial efficiency

cross-functional teamwork

Job description

Keywords: collaborative, cost-saving initiatives, regional team management, market research procurement, stakeholder engagement, process improvement, financial efficiency, audit support, cross-functional teamwork, business operations

A leading organisation in the market research sector is seeking a Regional Fieldwork Effectiveness and Business Operations Lead to join their Singapore-based team. This pivotal role offers you the opportunity to oversee and optimise business operations across Southeast Asia, including Singapore, Malaysia, Indonesia, Vietnam, and the Philippines. You will be empowered to drive cost-saving initiatives, streamline processes, and foster collaboration with cross-functional teams.

The company values flexibility, inclusivity, and professional growth, providing a supportive environment where your expertise in procurement and operational excellence will be highly valued. With a competitive salary range of S$6,000 - S$9,000 per month and the chance to make a significant impact on regional business outcomes, this position is ideal for someone who thrives in a communal setting and is passionate about delivering results through effective teamwork.

• Play a key role in shaping business operations across multiple Southeast Asian markets while enjoying flexible working opportunities and generous compensation.
• Work closely with diverse teams-including vendors, finance, legal, and internal stakeholders-to deliver meaningful improvements in process efficiency and financial performance.
• Benefit from an inclusive workplace that prioritises professional development, knowledge sharing, and supportive leadership as you advance your career in market research operations.

What you'll do:

As the Regional Fieldwork Effectiveness and Business Operations Lead based in Singapore, you will play an instrumental role in driving operational excellence across Southeast Asia. Your day-to-day responsibilities will involve managing a talented regional team while ensuring that procurement strategies are fully aligned with organisational goals. You will work collaboratively with various departments-ranging from finance to legal-to identify areas for improvement and implement innovative solutions that promote cost savings.

By designing robust processes for market research delivery and supporting critical audit activities, you will help maintain high standards of compliance and financial discipline. Your ability to troubleshoot challenges quickly while fostering a culture of cooperation will be essential to your success in this multifaceted position.

• Lead and manage a high-performing regional team spanning Singapore, Malaysia, Indonesia, Vietnam, and the Philippines to ensure seamless fieldwork effectiveness.
• Oversee global procurement activities for market research and professional services by aligning purchasing strategies with broader business objectives.
• Identify operational gaps within the business and implement targeted cost-saving initiatives that enhance financial efficiency across all functions.
• Collaborate closely with cross-functional partners such as vendors, finance professionals, legal advisors, and internal stakeholders to achieve shared goals.
• Conduct cost negotiations with suppliers to secure favourable terms that maximise value for the organisation while maintaining strong relationships.
• Design and roll out efficient processes that support market research, consulting projects, real-world evidence (RWE) studies, regulatory affairs, and contract sales & medical solutions (CSMS).
• Monitor ongoing business expenses rigorously to ensure alignment with profit margins and adherence to budgetary targets set by senior management.
• Troubleshoot operational challenges as they arise by delivering both immediate fixes and sustainable long-term solutions that benefit the wider team.
• Support finance and compliance departments during audits by preparing accurate documentation and offering valuable insights into operational practices.

What you bring:

To excel as the Regional Fieldwork Effectiveness and Business Operations Lead, you will bring extensive experience from the market research sector-particularly in procurement strategy development and operational oversight. Your background should include successfully managing regional teams where collaboration was key to achieving shared objectives.

You are adept at negotiating beneficial agreements with suppliers while maintaining positive working relationships throughout the supply chain. Your analytical mindset allows you to identify inefficiencies quickly so you can implement practical solutions that improve overall performance. Additionally, your familiarity with audit processes ensures that all documentation is accurate and compliant with regulatory standards. Strong interpersonal skills enable you to communicate clearly across diverse groups while nurturing an environment built on trust, empathy, and mutual respect.

• At least 7 years of experience within the market research industry focusing on procurement and operational management at a regional level.
• Demonstrated leadership skills gained from managing teams across multiple countries or territories within Southeast Asia.
• Exceptional negotiation abilities combined with analytical thinking to drive value through supplier partnerships.
• Proven track record of building strong relationships with stakeholders including vendors, finance teams, legal counsel, and internal colleagues.
• Experience designing or improving business processes related to market research delivery or professional services procurement.
• Solid understanding of financial management principles including expense monitoring against profit margins and budgets.
• Familiarity with audit procedures as well as financial compliance requirements relevant to multinational organisations is considered advantageous.
• Excellent communication skills enabling you to collaborate effectively within multicultural environments.

What sets this company apart:

This organisation stands out for its commitment to fostering an inclusive culture where every team member's contributions are recognised and celebrated. Employees benefit from flexible working arrangements designed to support work-life balance alongside generous pension contributions that reflect the company's dedication to long-term wellbeing.

Training opportunities abound-enabling staff at all levels to expand their knowledge base while advancing their careers within a supportive network. The leadership team places great emphasis on collaboration over hierarchy; everyone is encouraged to share ideas openly in pursuit of continuous improvement. As part of this forward-thinking company's regional operations group, you will have access to resources that empower you not only professionally but personally as well-making it an ideal place for those who value connection, growth leadership, and shared success.

What's next:

If you are ready to take your career in market research operations to new heights within a collaborative regional environment, this is your chance!

Apply today by clicking on the link provided-your next rewarding opportunity awaits.

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd

ROC No.: 199706961E | EA Licence No.: 03C5451

EA Registration No.:R22104739 Siti Aishah Binte Jamall Abd Nassir