School Desktop Engineer | 1 Year Direct Contract | Island wide

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a School Desktop Engineer to provide end-user support and manage ICT equipment across various locations. This role involves troubleshooting client platform issues, managing service requests, and ensuring operational consistency. You'll be part of a dynamic team that values effective communication and problem-solving skills. If you are passionate about technology and enjoy working in a collaborative environment, this opportunity is perfect for you. Join us to make a significant impact in the educational sector while enjoying flexible work hours and a supportive workplace.

Qualifications

• Minimum of 1 year of desktop support experience required.
• Good communication and interpersonal skills in English.

Responsibilities

• Perform troubleshooting for client platform-related problems.
• Manage asset records and user account management.
• Troubleshoot and resolve ICT equipment incidents.

Skills

Desktop Support

Troubleshooting

Client Management

Communication Skills

Tools

ICT Equipment

Job description

School Desktop Engineer

Location (Nearest MRT): Island Wide

Salary: Up to $2400

Duration of Work: 1 Year Direct Contract

Work Days: Monday to Friday

Flexible Work Hours:7.00 AM to 4.00 PM (No OT Required!)

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Responsibilities:

End User Support - Client Management:

• Perform troubleshooting for client platform-related problems

• Respond promptly to incidents, investigate, and provide timely resolutions

• Handle service requests related to client platforms

• Monitor the agreed service level, document system configurations, and provide regular reporting

• Participate in client platform implementation and upgrade projects

• Follow up with vendors for hardware replacements

• Manage asset records and user account management (e.g., password creation, reset, and deletion)

• Perform local server administration to facilitate software distribution and patch management service

• Manage client platform implementation/upgrade projects

• Ensure deliverables meet service level requirements and propose/implement action plans when required

• Establish facility management standards/best practices to ensure operational consistency across project/facility management teams

• Submit progress reports

ICT Equipment Support:

• Troubleshoot and resolve ICT equipment incidents, set up equipment, and provide support for all ICT-related issues

• Set up ICT equipment and provide support for all ICT-related issues

• Update ICT equipment records in the Management System within 3 working days

• Assist in pushing mobile carts to classrooms

• Carry out routine and operational scheduled work

• Regularly build and maintain hard disk images

• Carry out re-installation (cloning) of desktop images

• Conduct annual physical stock takes for ICT equipment

• Install applications/upgrades and ensure that all EUCDs owned by the customers are updated with security patches

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Requirements:

• Minimum of 1 year of desktop support experience is required

• Must be willing to travel Islandwide

• Good communication and interpersonal skills, with the ability to express themselves clearly in both spoken and written English

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Interested applicants, please Apply Now.

Kindly understand that only shortlisted candidates will be notified.

BenjaminChai (Outsourcing Team)

RecruitFirst Pte Ltd (E.A. 13C6342)