Satair - Solutions Account Manager

Airbus; Singapore; On-site; SGD 90,000 - 125,000; Full time

Job summary

Satair Pte Ltd in Singapore is seeking a Solutions Account Manager to oversee the lifecycle of complex Managed Solutions, acting as the bridge between customers and internal teams. You will champion customer requirements while balancing internal capabilities and financial performance.

You will interact with global colleagues and airline/MRO customers, gaining insight into day-to-day operations and challenges, with travel as required.

Qualifications

• Bachelor’s degree required in engineering, computer science or business administration.
• 3+ years in aerospace with a customer-facing role.
• Project management or process design experience.
• Able to analyze large data packages.
• Mandarin communication skills preferred.
• Willing to travel internationally as needed.

Responsibilities

• Ownership of the allocated contracts, including in-service deal operations and financials with local customer teams.
• Ensure understanding and delivery across contributing functions.
• Launch actions with functions to maintain high service levels and profitability.
• Lead and support design activities on new campaigns.
• Align customer requirements with capabilities and identify gaps.
• Integrate service extensions into customer operations.
• Drive improvement and enabler projects to boost performance and profitability.
• Grow the Solutions portfolio in line with the Designs Director.
• Define requirements and manage changes across data, supply chain, IT, quality, product management, and finance.

Skills

Project management

Data analysis

Process design

Aviation industry knowledge

Mandarin language

Education

Bachelor's degree in Engineering, Computer Sciences or Business Administration

Job description

Job Description

This job is based in Satair, if you want to know more about our business, please click here to find out more.

Job Objectives

Reporting to the Head of Solutions Account and Program Management you will be working with our colleagues worldwide. You will work directly with our external Airline and MRO customers, being responsible for the lifecycle of complex Managed Solutions. As a Solutions Account Manager, you are the bridge between the Solutions customers and our internal operations, championing the customer requirements and expectations; and balancing these against our internal capabilities and goals. Accountable for both operational delivery and financial performance.

You have the opportunity to experience all aspects of Satair’s activities plus gain a unique insight into our customer operations and day to day challenges.

Job Responsibilities

• Ownership of the allocated Contracts, with accountability of in-service deal operations and financials in collaboration with local Customer teams


• Ensuring common understanding and delivery of the contributing functions.


• Launch / drum beat actions with the respective functions to ensure high service level and drive our profitability.

• Lead/support design activities on new campaigns


• Aligning customer requirements with existing capabilities and identifying gaps


• Integrate service extensions into customer’s operations

• Manage improvement / enabler projects to boost Solutions performance / profitability


• Grow the Solutions portfolio in alignment with Solutions Design Director


• Define Solutions requirements and manage changes across all supporting functions: data management, supply chain, IT, quality, product management, accounting and finance.

Other duties reasonably determined from time to time by the Company

Secondary Responsibilities

• Perform data analysis.


• Provide back office support to local teams in case of: incidents, service level underperformance or lack of training and tools.

Job Requirements

• Bachelor's Degree in Engineering, Computer Sciences or Business Administration


• More than 3 years of work experience in aerospace in a customer facing role


• Project management and/or process design experience


• Able to analyze large data packages. Programming skills will be a plus


• Experience dealing with aviation MRO’s, airlines or suppliers will be a plus


• Basic knowledge of financial reporting and terminology


• Proficiency in spoken and written Mandarin to effectively communicate with Mandarin-speaking customers and airline partners, including negotiations and queries


• Strong analytical skills combined with social competences


• High level of energy, persistence and “can do” attitude


• Customer oriented


• Team player


• Open minded. Experience dealing with different environments/cultures


• High professional integrity and ethical standards


• Available for occasional international travel


• Autonomous and self-driven

Company

Satair Pte Ltd

Contract Type

Permanent

Experience Level

Professional

Job Family

Customer Account and Service Management

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.