Satair - Process and Performance Manager

Satair; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Satair Pte Ltd in Singapore is seeking a Professional to drive process optimization, change management, and continuous improvement across Repair Operations and Administration.

You will lead KPI development, support SAP, Freshdesk, and Skywise dashboards, and partner with cross-functional teams to turn data into actionable decisions while guiding transformation projects.

Qualifications

• Bachelor’s degree in Logistics / Business Administration / Computer Science / Industrial Engineering or similar.
• Excellent communication skills, written and verbal.
• 3–5 years of relevant working experience in Logistics, Supply Chain or Repair Operations.
• Experience in SAP would be advantageous.

Responsibilities

• Lead and manage improvement projects in collaboration with Global Business Process Manager and local Process Specialist.
• Modelling, documenting, analysing processes and documentation in Symbio platform.
• Develop relevant process design, maintain current-state processes, and develop future-state processes.
• Partner with the business to visualise impact and dependencies of financial and business performance.
• Drive improvement actions and manage problem solving groups within the repair perimeter in the Satair business.

Skills

Analytical skills

Communication

Team player

Intercultural understanding

Education

Bachelor’s Degree in Logistics / Business Administration / Computer Science / Industrial Engineering or similar

Tools

SAP

Job description

Job Description:

Job Description:

This job is based in Satair, if you want to know more about our business, please click here to find out more.

Job Objectives

• Process Optimization and Change Management: The core of the role focuses on analyzing, documenting, and driving continuous improvement for Repair Operations and Administration. This involves establishing KPIs, leading Value Stream Analysis (VSA), problem-solving groups, and acting as an internal consultant to guide the Repair teams through operational changes and efficiency improvements.
• System and Data Management: Responsible for key digital tools enhancement-specifically SAP, Freshdesk and Skywise dashboards. Responsibilities include managing IT change requests, and leveraging data insights to drive fact-based decision-making and cross-functional alignment.
• Drive transformation: By leading work packages for Repair related projects
  
  

Job Responsibilities

• Lead and manage improvement projects in collaboration with Global Business Process Manager and local Process Specialist
• Responsible for modelling, documenting, analysing processes and documentation in Symbio platform
• Responsible for developing relevant process design, maintaining the current-state business process and develop targeted future-state business processes
• Partner with the business to visualise impact and dependencies of financial and business performance, enabling best practice sharing and fact based decision making
• Responsible for internal alignment with other functions (i.e. Logistics, Product Management, Repair Shop, Finance, Quality)
• Establish and define data products and build
• Accountable for challenging, analysing, improving and guiding relevant processes
• Responsible for driving improvement actions, communicate on improvement plans and manage problem solving groups within the repair perimeter in the Satair business
• Lead and facilitate VSA to increase transparency on the entire Satair repair process
• Identify & incorporate requirements applicable to processes in scope and ensure compliance
• Install dedicated Process-Review governance with the Process Specialist community.
• Skywise-based Dashboards for Satair Repair functions.
• Act as the Super User of the tool “Freshdesk”
• Participate in feature requests and development
• Support transformation projects
• Assist in measuring and reporting on process/ticket performance
• Work closely with Freshdesk Business Owner to identify, define, document, measure & improve processes
• Support the implementation of improvement activities
• Creation and follow up of IT change requests across various applications
  
  

Secondary Responsibilities

• Play a key role in supporting project leaders, line managers, and sponsors in successfully managing change. This support draws on expertise in a range of consulting tools and techniques, addressing both the “hard” and “soft” aspects of change.
• Maintain KPIs (e.g. adherence, efficiency)- depending on the set up of each function
• Support and analyse initiatives and opportunities by driving improvement measures and mitigation actions
• Support in challenging, analysing, improving and guiding relevant processes representing worldwide repair supply chain activities
• Support HO Repair, Lease & Exchange Order Management APAC with adhoc recurring issue analysis, applying data analysis or process check
• Support HO Repair Operations APAC with improvement initiatives
• Other duties reasonably determined from time to time by the Company
  
  

Job Requirements

• Bachelor’s Degree in Logistics / Business Administration / Computer Science / Industrial Engineering or similar
• 3-5 years of relevant working experience in Logistics, Supply Chain or Repair Operations
• Experience in SAP would be advantageous
• Experience in Supply Chain / Repair Operations
• Digital Experience (Digital Toolsets, IT)
• Experience in Process Management would be preferred but not mandatory
• Excellent communication skills, written and verbally
• Experience in Aviation industry would be preferred but not mandatory
• Team player in cross-functional environment
• Ability to work under pressure and to operate in a conflict situation
• Ability to prioritize
• Ability to work in an international environment
• Good analytical skills; ability to see the bigger picture
• Ability to execute and drive change
• Intercultural understanding
  
  

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Satair Pte Ltd

Contract Type:

Permanent

Experience Level:

Professional

Job Family:

Improvement & Performance Management

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