[SAPMENA] Customer Care & Distributor Manager

L'Oréal; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Customer Care and Distributor Manager for its SAPMENA Operations Zone team in Singapore. This pivotal role focuses on optimizing logistics and ensuring the efficient distribution of products. The ideal candidate will have extensive experience in distributor management, strong analytical skills, and the ability to collaborate effectively with various stakeholders. Join a dynamic team dedicated to enhancing customer satisfaction and driving operational excellence in a fast-paced environment. This is an exciting opportunity to make a significant impact in a leading beauty tech company.

Qualifications

• 8-10 years of operational experience, preferably in distributor management.
• Strong analytical skills and experience leveraging business data for improvements.

Responsibilities

• Manage distributor relationships and oversee inventory flow.
• Develop plans to enhance distributor capabilities and performance.

Skills

Stakeholder Management

Operational Excellence

Analytical Skills

Process Development

Leadership Skills

Tools

Distribution Management System

Job description

Who are we?

We wake up every morning because there is excitement in knowing that everyone we work with has a tremendous impact on a larger vision. We empower billions of people to be the canvas for self-expression, inspiring confidence and self-belief every day. When they feel good, we feel good. It's contagious! That’s why we surround ourselves with other 82,000 driven thinkers and doers at L'Oréal to spark innovation and build a leading brand offering beauty for all across 36 international brands and 140 countries.

SAPMENA (South Asia Pacific, Middle East & North Africa) is home to 40% of the world's population and some of the fastest-growing economies. Headquartered in Singapore, we have over 6,800 diverse talents in 15 subsidiaries, managing 34 International Brands, with 4 factories and 2 research centres. As the leading beauty tech company, we offer endless exciting career opportunities.

Join us on our mission to: Create the beauty that moves the world.

Watch our video here to find out what it’s like working for L’Oréal!

What We Are Looking For

We are seeking a Customer Care and Distributor Manager within the SAPMENA Operations Zone team, based in Singapore. This role is vital for ensuring the efficient and timely distribution of L'Oréal products to our valued distributors. Responsibilities include managing distributor relationships, overseeing inventory flow, optimizing logistics, controlling stock in trade, assessing and developing distributor capabilities, and collaborating with internal and external stakeholders to ensure seamless product delivery and excellent customer service. Close collaboration with the commercial team and continuous improvement initiatives are key aspects of this role.

Key Responsibilities

1. Distributor Capability Assessment & Development: Conduct regular assessments of distributor capabilities in logistics, warehousing, inventory management, sales, and marketing; develop plans to enhance performance.
2. Strategy Mapping with Commercial Team: Collaborate to align distribution strategies with sales and marketing objectives.
3. Create Distributor Playbook: Develop a comprehensive guide outlining key strategies, processes, and best practices for distributor management.
4. Distributor Collaboration: Build partnership frameworks for data exchange, shared KPIs, flows, and cost-to-serve optimization.
5. Sell In Management: Ensure smooth execution of primary sales order cycles, from replenishment to order-to-cash, in line with Supply Chain Standards.
6. Stock in Trade Control: Implement processes for monitoring and controlling stock, including stock audits.
7. Tool Development: Co-define, develop, and implement Distribution Management System (DMS) with Commercial and IT teams.
8. Data Acquisition: Define data acquisition strategies with Commercial & CDAO teams.
9. Performance Monitoring: Develop and track KPIs related to distributor performance, inventory, logistics costs, and customer satisfaction.
10. Upskilling Initiatives: Identify training opportunities for internal teams and distributors to improve processes and service capabilities.
11. Compliance & Audit: Ensure adherence to regulations and company policies regarding distribution and logistics.

Key Requirements

1. 8-10 years of operational experience, preferably in distributor management.
2. Proactive self-starter with strong stakeholder management skills.
3. Excellent operational excellence, agility, and customer focus.
4. Ability to adapt quickly to changing demands and optimize flows across the supply chain.
5. Strong analytical skills and experience leveraging business data for improvements.
6. Experience in process and tools development, upskilling, and governance.
7. Leadership and influencing skills with excellent communication and presentation abilities.
8. Ability to balance strategic planning with operational challenges in a fast-paced environment.