SAP SD/MM & Applications Business Analyst

LANCESOFT PTE. LTD.; Singapore; Sur place; SGD 90 000 - 140 000; Plein temps

Résumé du poste

LanceSoft PTE. LTD. in Singapore seeks an experienced SAP SD/MM specialist to manage incidents, analyze root causes, and coordinate cross-functional resolution. You will drive continuous improvement, ensure adherence to SLAs and support SAP projects across the business landscape.

The role requires strong stakeholder communication, vendor coordination, and a focus on scalable, maintainable SAP solutions aligned with business goals.

Qualifications

• 5+ years of SAP SD/MM experience with hands-on involvement.
• Strong knowledge of end-to-end business processes (O2C, P2P, etc.).
• Experience with SAP integrations and project delivery.

Responsabilités

• Act as a key contact for SAP SD/MM incidents and production issues.
• Analyze incidents, identify root causes and coordinate resolutions.
• Prioritize, track and resolve incidents within SLAs.
• Drive problem management and permanent fixes.
• Conduct root cause analysis and preventive measures.
• Monitor incident trends and improve SAP support quality.
• Document incidents, resolutions and procedures.
• Lead or support SAP projects from requirements through delivery.

Connaissances

SAP SD/MM

Incident & Problem Management

Project Management

Process Improvement

Stakeholder Management

Vendor Management

Communication Skills

SAP S/4HANA

Outils

SAP S/4HANA

Description du poste

Key Responsibilities

• 1. Incident & Problem Management
• - Act as a key point of contact for SAP SD/MM incidents and production issues.
• - Analyze incidents, identify root causes and coordinate resolution with internal teams, SAP support partners and vendors.
• - Ensure incidents are prioritized, tracked and resolved within agreed service levels.
• - Identify recurring issues and drive problem management and permanent fixes, rather than relying on workarounds.
• - Conduct root cause analysis and recommend preventive measures.
• - Monitor incident trends and identify opportunities to improve system stability and support quality.
• - Ensure proper documentation of incidents, resolutions, known errors, and support procedures.
• - Continuously improve the incident management and SAP support processes.
• 2. SAP SD/MM Business Analysis
• - Provide functional expertise across SAP SD and MM business processes.
• - Understand business requirements and translate/package them to development teams.
• - Analyze existing processes, identify gaps and recommend system or process improvements.
• - Work with business users to understand pain points and opportunities for automation.
• - Prepare business requirements, functional specifications, process flows and solution documentation.
• - Support configuration, testing and implementation of SAP solutions.
• - Evaluate the impact of proposed changes across integrated business processes.
• - Ensure solutions are scalable, maintainable, and aligned with business objectives.
• 3. Project Management & Delivery
• - Lead or support SAP-related projects and system enhancement initiatives from requirements through implementation.
• - Define project scope, deliverables, milestones and dependencies.
• - Coordinate business users, IT teams, vendors and other stakeholders.
• - Track project progress, risks, issues and dependencies.
• - Facilitate workshops, requirements gathering, solution discussions and user acceptance testing.
• - Coordinate testing activities, defect resolution and deployment.
• - Support change management, user communication and post-implementation stabilization.
• - Ensure projects deliver measurable business and operational benefits.
• 4. System & Process Improvement
• - Proactively identify opportunities to improve SAP functionality, business processes and operational efficiency.
• - Review existing processes and challenge manual, duplicated or inefficient activities.
• - Identify opportunities for automation, standardization and process simplification.
• - Work with business teams to redesign processes where appropriate.
• - Develop business cases and recommendations for system enhancements and automation.
• - Measure and communicate the benefits achieved through improvements.
• - Maintain a continuous improvement roadmap for SAP SD/MM processes.
• 5. Stakeholder & Vendor Management
• - Build strong working relationships with business stakeholders, IT teams and external vendors.
• - Act as the bridge between business requirements and technical teams.
• - Manage vendors to ensure timely and quality delivery of support and project outcomes.
• - Challenge vendors constructively on recurring incidents, solution quality and delivery timelines.
• - Facilitate discussions between stakeholders to reach practical and sustainable solutions.
• - Communicate complex SAP issues in a clear and business-friendly manner.
• 6. Governance & Documentation
• - Maintain appropriate SAP functional and process documentation.
• - Support SAP release, enhancement and deployment activities.
• - Maintain knowledge bases, standard operating procedures and support documentation.
• - Ensure appropriate controls are in place for system changes and business processes.
• 7. Cross-Application Support & Business Analysis
• - Provide business analysis and functional support for applications beyond SAP SD/MM, as required by the business.
• - Develop an understanding of the organisation's wider application landscape and how different systems integrate with SAP.
• - Support incident investigation where issues involve multiple applications or system interfaces.
• - Work with application owners, technical teams and vendors to identify and resolve cross-system issues.
• - Participate in enhancement and project initiatives involving applications outside of SAP.
• - Assess the impact of system changes across connected applications and business processes.
• - Build knowledge of key business applications and act as a flexible IT resource across the application portfolio.
• - Identify opportunities to standardise processes and improve integration between applications.
• 8. Application & Account Maintenance
• - Perform or coordinate application and user account maintenance as required.
• - Manage activities such as user access requests, account creation, modification, deactivation and access reviews.
• - Ensure account maintenance activities are performed in accordance with established IT security and governance requirements.
• - Coordinate with relevant application owners, business users and vendors for access-related requests.
• - Maintain appropriate records and documentation for account and access management.
• - Support periodic access reviews and ensure timely removal or modification of access when required.
• - Identify opportunities to streamline or automate account maintenance activities.

Experiences

• Functional & SAP Experience
• - 5+ years of experience in SAP, with strong hands-on experience in SAP SD and/or MM.
• - Strong understanding of end-to-end business processes such as:
• - Order-to-Cash (O2C)
• - Procure-to-Pay (P2P)
• - Sales order and delivery processes
• - Purchasing and procurement
• - Inventory management
• - Material master and customer/vendor master data
• - Billing and invoicing
• - Goods receipt and goods issue
• - Experience working with SAP integrations with other systems is highly desirable.
• - Experience with SAP S/4HANA is an advantage.
• Incident & Support Management
• - Proven experience managing SAP production incidents and service issues.
• - Strong analytical and troubleshooting skills.
• - Experience with root cause analysis and problem management.
• - Ability to distinguish between temporary fixes and sustainable solutions.
• - Experience working with IT service management processes and SLAs.
• Project Management
• - Proven experience managing or leading IT/SAP projects or system enhancement initiatives.
• - Strong project planning, coordination and stakeholder management skills.
• - Experience with UAT, change management and implementation activities.
• - Formal project management certification such as PMP, PRINCE2 or Agile certification is an advantage.
• Process Improvement
• - Demonstrated experience in business process improvement, automation or digitalisation.
• - Ability to analyse processes end-to-end and identify inefficiencies.
• - Experience with process mapping, gap analysis and continuous improvement methodologies.
• - Strong commercial and business mindset, with the ability to assess the business value of proposed solutions.
• Key Competencies
• The successful candidate should demonstrate:
• - Strong problem-solving and analytical skills
• - Hands-on SAP SD/MM knowledge
• - Incident and problem management expertise
• - Project management capability
• - Process improvement mindset
• - Strong stakeholder management
• - Vendor management skills
• - Good communication and facilitation skills
• - Ability to work independently and take ownership
• - Ability to manage multiple priorities
• - Ability to challenge existing processes constructively
• - Strong focus on delivering practical and sustainable solutions