SAP SD - Customer Service & Service Management Consultant

BLUE OCEAN SYSTEMS INFOTECH PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading IT solutions provider in Singapore is urgently seeking an SAP SD - Customer Service & Service Management Consultant to enhance service management processes and drive implementation within SAP S/4HANA. The ideal candidate will have extensive experience in service order processing, revenue recognition, and integration with SAP SD. Responsibilities include managing service transactions, improving warranty tracking, and collaborating across teams to ensure seamless operations.

Qualifications

• In-depth knowledge of Service Order processing, warranties, contracts, billing, and repair management.
• Hands-on experience integrating CS and Service Management with SAP SD.
• Strong understanding of Event-Based Revenue Recognition and billing management.

Responsibilities

• Design, configure, and support end-to-end service order management.
• Implement and improve warranty tracking and long-term service contracts.
• Develop detailed process documentation and end-user training materials.

Skills

SAP CS & Service Management Expertise

SAP SD Integration

Revenue Recognition & Billing

Process Optimization & Automation

Stakeholder Management & Communication

SAP Implementation & Support

Education

SAP Certification in SD, CS, or Service Management

Tools

SAP S/4HANA

SAP Fiori

Job description

Hi,

Immediate hiring - SAP SD - Customer Service & Service Management Consultant - onsite Singapore

Required Skills & Experience:

• SAP CS & Service Management Expertise: In-depth knowledge of Service Order processing, warranties, contracts, billing, and repair management.
• SAP SD Integration: Hands-on experience integrating CS and Service Management with SAP SD for streamlined sales-service workflows.
• Revenue Recognition & Billing: Strong understanding of Event-Based Revenue Recognition (EBRR) and billing management.
• Process Optimization & Automation: Proven ability to map, optimize, and transform service management processes within SAP.
• Stakeholder Management & Communication: Strong ability to collaborate across teams, ensuring business requirements are met with optimal SAP solutions.
• SAP Implementation & Support: Experience with SAP S/4HANA implementations, system enhancements, and ongoing support activities.
• Preferred Qualifications:
• SAP S/4HANA experience with a focus on CS and Service Management modules.
• Prior consulting experience in SAP service management solutions.
• Knowledge of Fiori-based Service Management applications.
• SAP Certification in SD, CS, or Service Management is a plus.

Key Responsibilities:
Service Management & Service Order Lifecycle:

• Design, configure, and support end-to-end service order management, covering creation, execution, tracking, and fulfillment.
• Optimize repair processing, service notifications, and service confirmations for seamless operations.
• Ensure smooth integration between Service Management, SD, and FI-CO for efficient workflow execution.

Warranty & Contract Management:

• Implement and improve warranty tracking and long-term service contracts, ensuring compliance and customer satisfaction.
• Manage service agreements, including preventive maintenance contracts and post-sales service commitments.

Service Billing & Revenue Recognition:

• Design and maintain service-related billing plans, ensuring accurate pricing, invoicing, and financial tracking.
• Implement Event-Based Revenue Recognition (EBRR) and monitor revenue flow from service transactions.

Process Mapping & Optimization:

• Analyze existing CS and Service Management processes and align them with SAP S/4HANA’s latest functionalities.
• Provide strategic recommendations for automation and efficiency improvements.

Customer Support & Enhancements:

• Work closely with business users to troubleshoot issues, develop innovative SAP solutions, and drive enhancements in service-related functionalities.
• Support deployment and user adoption of SAP Fiori apps related to Service Management and CS modules.

Cross-functional Collaboration & Integration:

• Coordinate with SAP SD, MM, PP, and FI-CO teams to ensure seamless integration across modules.
• Assist in aligning customer service processes with SAP Field Service Management (FSM) solutions if applicable.

Documentation & Training:

• Develop detailed process documentation, SAP configuration guides, and end-user training materials.
• Conduct workshops to educate teams on best practices for Service Management and Customer Service in SAP.

Regards

Kshama

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