SAP SD - Customer Service & Service Management Consultant

TOSS-EX PR PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading company in Singapore is looking for an experienced SAP SD Customer Service & Service Management Consultant. This role involves optimizing service-related processes within SAP S/4HANA, ensuring efficient service order management, contract compliance, and revenue recognition. Ideal candidates will possess strong SAP expertise and thrive in a collaborative environment.

Qualifications

• In-depth knowledge of Service Order processing, warranties, contracts, billing, and repair management.
• Experience with SAP S/4HANA implementations, enhancements, and ongoing support activities.
• Strong understanding of Event-Based Revenue Recognition (EBRR) and billing management.

Responsibilities

• Design, configure, and support end-to-end service order management.
• Implement and improve warranty tracking and long-term service contracts.
• Develop detailed process documentation and training materials.

Skills

Service Order processing

Warranties

Contracts

Billing

Process Optimization

Stakeholder Management

SAP Implementation

Education

SAP Certification in SD, CS, or Service Management

Job description

Role Overview:
We are seeking an experienced SAP SD Customer Service & Service Management Consultant with strong expertise in service-related processes within SAP. The ideal candidate will be responsible for understanding, mapping, and optimizing Customer Service and Service Management processes within SAP S/4HANA, ensuring efficient service order handling, contract management, and integration with broader business workflows.

Key Responsibilities:
Service Management & Service Order Lifecycle:

• Design, configure, and support end-to-end service order management, covering creation, execution, tracking, and fulfillment.
• Optimize repair processing, service notifications, and service confirmations for seamless operations.
• Ensure smooth integration between Service Management, SD, and FI-CO for efficient workflow execution.

Warranty & Contract Management:

• Implement and improve warranty tracking and long-term service contracts, ensuring compliance and customer satisfaction.
• Manage service agreements, including preventive maintenance contracts and post-sales service commitments.

Service Billing & Revenue Recognition:

• Design and maintain service-related billing plans, ensuring accurate pricing, invoicing, and financial tracking.
• Implement Event-Based Revenue Recognition (EBRR) and monitor revenue flow from service transactions.

Process Mapping & Optimization:

• Analyze existing CS and Service Management processes and align them with SAP S/4HANA’s latest functionalities.
• Provide strategic recommendations for automation and efficiency improvements.

Customer Support & Enhancements:

• Work closely with business users to troubleshoot issues, develop innovative SAP solutions, and drive enhancements in service-related functionalities.
• Support deployment and user adoption of SAP Fiori apps related to Service Management and CS modules.

Cross-functional Collaboration & Integration:

• Coordinate with SAP SD, MM, PP, and FI-CO teams to ensure seamless integration across modules.
• Assist in aligning customer service processes with SAP Field Service Management (FSM) solutions if applicable.

Documentation & Training:

• Develop detailed process documentation, SAP configuration guides, and end-user training materials.
• Conduct workshops to educate teams on best practices for Service Management and Customer Service in SAP.

Required Skills & Experience:

• SAP CS & Service Management Expertise: In-depth knowledge of Service Order processing, warranties, contracts, billing, and repair management.
• SAP SD Integration: Hands-on experience integrating CS and Service Management with SAP SD for streamlined sales-service workflows.
• Revenue Recognition & Billing: Strong understanding of Event-Based Revenue Recognition (EBRR) and billing management.
• Process Optimization & Automation: Proven ability to map, optimize, and transform service management processes within SAP.
• Stakeholder Management & Communication: Strong ability to collaborate across teams, ensuring business requirements are met with optimal SAP solutions.
• SAP Implementation & Support: Experience with SAP S/4HANA implementations, system enhancements, and ongoing support activities.
• Preferred Qualifications:
• SAP S/4HANA experience with a focus on CS and Service Management modules.
• Prior consulting experience in SAP service management solutions.
• Knowledge of Fiori-based Service Management applications.
• SAP Certification in SD, CS, or Service Management is a plus.