Salon Receptionist

JG Singapore Pte Ltd; Singapore; On-site; SGD 22,320 - 31,248; Full time

Job summary

JG Singapore Pte Ltd is seeking a friendly Salon Receptionist to join our West & Central Singapore team. You will be the first point of contact for clients, ensuring a warm, professional experience and seamless service throughout visits.

This full-time role focuses on bookings, payments, customer records, and coordinating with therapists to maintain smooth daily operations in a bustling salon. If you excel in communication, multitasking and service excellence, apply to be part of our premium

Qualifications

• Previous experience as a receptionist or in a customer service role.
• Excellent communication and interpersonal skills.
• Strong organizational and multi-tasking abilities.
• Proficient in using computer systems and software.

Responsibilities

• Welcome and attend to customers in a friendly manner.
• Manage appointment bookings, rescheduling, and cancellations.
• Handle phone, WhatsApp messages, and inquiries.
• Suggest services, promotions, and packages.
• Process payments and maintain billing records.
• Maintain customer records and update profiles.
• Coordinate with therapists for smooth appointment flow.
• Assist walk-in customers and manage waiting time.
• Keep reception area clean and organized.
• Support basic administrative duties (filing, reporting, stock).
• Follow up with customers for reminders and feedback.

Skills

Communication

Interpersonal skills

Organization

Computer skills

Job description

About the role

We are seeking a friendly and professional Salon Receptionist to join our team at JG Singapore Pte Ltd'. This is a full-time position based in the West & Central Region of Singapore. As the first point of contact for our clients, you will play a crucial role in creating a warm and welcoming environment and ensuring a seamless customer experience.

What you'll be doing

• Welcome and attend to customers in a friendly and professional manner
• Manage appointment bookings, rescheduling, and cancellations
• Handle phone calls, WhatsApp messages, and customer enquiries
• Assist in recommending services, promotions, and packages to customers
• Process payments and maintain accurate billing records
• Maintain customer records and update profiles in the system
• Coordinate with therapists to ensure smooth daily operations and appointment flow
• Handle walk-in customers and manage waiting time effectively
• Ensure the reception area is clean, presentable, and well-organized at all times
• Support basic administrative duties (e.g., filing, reporting, stock coordination)
• Follow up with customers for appointments, reminders, and feedback

What we're looking for

1. Previous experience as a receptionist or in a customer service role, preferably in a salon or spa environment
2. Excellent communication and interpersonal skills
3. Strong organizational and multi-tasking abilities
4. Proficient in using computer systems and software

   About us

   JG Singapore Pte Ltd' is a leading provider of premium hair and beauty services in Singapore. Our mission is to help our clients look and feel their best through exceptional service and cutting-edge treatments. With a team of highly skilled professionals and a dedication to innovation, we are constantly striving to exceed our clients' expectations.