salon customer service

SHIMMER N SHINE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A beauty salon in Singapore is looking for a Customer Service/Receptionist to manage client inquiries, schedule appointments, and assist in daily operations. The ideal candidate should have experience in customer service, possess good communication skills, and be detail-oriented. This role offers a full-time schedule with working hours from 9:00 AM to 6:00 PM, along with a 5.5-day work week.

Qualifications

• Previous experience in a customer service or receptionist role preferred.
• Good communication skills and a friendly, approachable personality.
• Basic computer skills and familiarity with common office software.

Responsibilities

• Answer customer inquiries promptly via phone, WhatsApp, and other channels.
• Schedule and manage client appointments.
• Assist in checking and recording inventory levels.

Skills

Customer service experience

Communication skills

Basic computer skills

Detail-oriented

Job description

Beauty Salon Customer Service / Receptionist

office base

Working Hours

• 5.5 days work week

• Working hours: 9:00 AM – 6:00 PM

Key Responsibilities

• Answer customer inquiries promptly via phone, WhatsApp, and other channels

• Schedule and manage client appointments, and make adjustments when needed

• Assist in checking and recording inventory levels, and report any shortages in time

• Maintain accurate client records, including contact details and appointment history

• Communicate with salon staff to ensure smooth daily operations

• Perform other duties as assigned by the management

Requirements

• Previous experience in customer service or receptionist role preferred

• Good communication skills and a friendly, approachable personality

• Basic computer skills and familiarity with common office software

• Detail-oriented, responsible, and able to work on a roster basis