Salesforce System Analyst (Graduate Hire)

Capgemini; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Capgemini Singapore is hiring a Salesforce System Analyst to deliver end-to-end solutions with Salesforce as the core platform. You will collaborate with Business Analysts, Developers, and Functional Consultants to ensure requirements are met through testing, QA, and user enablement activities.

The role involves creating test scenarios, SIT/UAT support, and training material development. This position offers exposure to enterprise-scale projects, system integrations, and digital transformation

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Experience translating business requirements into test scenarios and acceptance criteria.
• Familiarity with Salesforce CRM and enterprise applications is a plus.

Responsibilities

• Review requirements and user stories to define test scope and acceptance criteria.
• Create and maintain test scripts and data, execute functional testing, and track defects.
• Support SIT and UAT activities, and contribute to test automation efforts.

Skills

Salesforce

System Analysis

Testing

Training

Education

Bachelor's degree in Computer Science/Information Systems or related field

Tools

Playwright

Selenium

Job description

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

About The Role

We are seeking a Salesforce System Analyst to join our team in delivering impactful, end-to-end solutions with Salesforce as the core platform.

You will work closely with Business Analysts, Developers, and Functional Consultants to ensure solutions meet business requirements through structured testing, quality assurance, and user enablement activities. This includes creating test scenarios and scripts, conducting functional testing, supporting SIT and UAT activities, developing training materials, and exploring test automation to improve delivery quality.

This role offers broad exposure to enterprise-scale technology projects involving Salesforce, system integrations, and business transformation initiatives.

Responsibilities

Testing & Quality Assurance

• Review business requirements, user stories, and functional specifications to understand expected system behaviour.
• Create and maintain test scenarios, test scripts, and test data.
• Perform functional testing and validation of configured or developed features.
• Work closely with Business Analysts and Developers to clarify requirements and expected outcomes.
• Identify, document, and track defects through to resolution.
• Support System Integration Testing (SIT) and User Acceptance Testing (UAT) activities.
• Validate defect fixes and perform regression testing to ensure changes do not negatively impact existing functionality.
• Contribute to test planning and quality assurance activities throughout the delivery lifecycle.

Test Automation

• Develop and maintain automated test scripts using tools such as Playwright, Selenium, or equivalent frameworks.
• Work with Developers and Business Analysts to identify suitable business processes for automation.
• Improve regression testing efficiency through automation.
• Investigate automation failures and support resolution of test issues.
• Contribute to continuous improvement of testing frameworks and processes.

Training & Enablement

• Work with Business Analysts, Functional Consultants, and Change Management teams to understand user needs and training requirements.
• Develop user guides, quick reference guides, and training presentations.
• Design training content for different user groups or personas.
• Support train-the-trainer sessions and end-user training activities.

Project Delivery

• Participate actively in project meetings, workshops, sprint ceremonies, and testing discussions.
• Track assigned tasks and communicate progress, issues, and dependencies proactively.
• Collaborate with multiple teams to ensure quality deliverables are completed on time.

Requirements

Must have skills and experience

• Good attention to detail and ability to follow structured processes.
• Strong written and verbal communication skills.
• Ability to understand business requirements and translate them into test scenarios.
• Comfortable learning new systems and technologies.

Good to have

• Experience in software testing, quality assurance, business analysis, training, or related areas.
• Familiarity with testing tools such as Playwright, Selenium, or similar.
• Experience creating training materials or conducting user training.
• Exposure to Agile delivery environments.
• Exposure to Salesforce, CRM, or enterprise applications.
• Experience in public sector projects or regulated environments.

Ways of working

• Work collaboratively within an agile, sprint-based build delivery environment.
• Learn from experienced Business Analysts, Functional Consultants, Developers, and Architects.
• Take ownership of assigned testing and training deliverables.
• Communicate progress, risks, and blockers proactively.
• Continuously improve testing approaches, training materials, and personal skills.
• Gain exposure across business analysis, quality assurance, training, and technology delivery activities.

Success measures

• Produce clear and comprehensive test scripts with minimal supervision.
• Deliver testing activities on schedule while maintaining quality standards.
• Contribute to reducing SIT and UAT defects through effective testing.
• Increase regression test coverage through automation initiatives.
• Develop accurate and user-friendly training materials.
• Receive positive feedback from project teams and users on testing support and training quality.
• Demonstrate increasing ownership of testing and enablement activities.
• Build foundational knowledge of Salesforce and enterprise system delivery.

Education

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent practical experience.

Let's talk about what's in it for you!

Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.

As 'Architects of Positive Futures', Capgemini actively supports the community in 3 ways:

Diversity and Inclusion

we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities. Our Employee Resource Groups Women@Capgemini and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.

Digital inclusion

at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.

Environmental Sustainability

Capgemini joined the CDP's (Carbon Disclosure Project) prestigious 'A list' for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by 2020.

Recognized by Ethisphere as one of the World's Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee’s stories.

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.