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Salesforce Support Specialist | Pune | WFO

Advika Solutions

Singapore

On-site

SGD 60,000 - 80,000

Full time

30+ days ago

Job summary

A leading company is seeking a Salesforce Support Specialist to provide administrative duties and first-tier support for Salesforce. The role involves managing support workflows, ensuring SLA adherence, and delivering solutions in a fast-paced environment. Candidates should have 6+ years of experience and possess relevant Salesforce certifications.

Benefits

Professional Development Opportunities
Flexible Working Hours

Qualifications

  • Minimum 6 years experience as a Salesforce Administrator.
  • Salesforce Admin Certification is mandatory.
  • Excellent communication and teamwork abilities.

Responsibilities

  • Lead on-site Salesforce support operations and ensure SLA adherence.
  • Drive faster issue resolution through cross-team collaboration.
  • Analyze breaches and drive continuous improvements.

Skills

Salesforce knowledge
Client Communication
Process Improvement
Collaboration

Education

Degree in Information Technology or Computer Science
Salesforce Admin Certification

Tools

JIRA
Salesforce Lightning

Job description

    Salesforce Support SpecialistSummary: The Salesforce Support Specialist is responsible for performing general declarative Salesforce administrative duties, assisting with the ongoing maintenance and development of the Salesforce instance, helping to deliver high quality enhancements, and providing 1st tier support for the organization. A Salesforce Admin provides day-to-day support, administration of Salesforce, maintain data cleanliness, and will generate/analyze simple to complex reports.Responsibilities: candidates from L1, L2, L3 support & managing client and internal support teams and have been able to manage the stakeholders Lead on-site Salesforce support operations and ensure SLA adherence. Act as SPOC for coordination with Salesforce and peripheral systems. Drive faster issue resolution through cross-team collaboration. Understand architecture and integrations to guide troubleshooting. Support solutioning by advising on best-fit fixes and enhancements. Monitor SLAs, analyze breaches, and drive continuous improvements. Manage support workflows using JIRA/Manage Engine and maintain reporting. Identify recurring issues and recommend automation/process improvements. Stay updated with Salesforce and industry trends to suggest innovations. Promote documentation, SOPs, and knowledge sharing across the team.Preferred Experience/Qualifications: 6+ years of professional experience as a Salesforce Administrator Degree in Information Technology or Computer Science. Degrees in similar analytical areas of study will also be considered. Salesforce Admin Certification is a MUST. Excellent communication skills and the ability to work as part of a team are essential. A successful candidate will also exhibit a strong desire to learn and understand all aspects of the companys operations and be able to interact directly with other departments. Highly organized with exceptional attention to detail. Ability to handle multiple priorities in a fast-paced environment. Certifications: Salesforce Certified Administrator or Salesforce Certified Platform App Builder (preferred). Project Management Professional (PMP) or Agile certification (preferred). Place of Posting: Candidates will be working out of Pune (Client site) and anywhere else subject to the organizations requirementShare your profile on hidden_email with following details:Total Exp:Rel Exp in Salesforce support/admin:CCTC:ECTC:Notice period:C.location:Job Type: Full-timeShift: Day shiftWork Days: Monday to FridayWork Location: In person,

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