Salesforce Solution Architect

Borr Drilling; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Join Borr Drilling as a Solution Architect and become part of a dynamic team dedicated to transforming customer experiences through innovative Salesforce implementations. You'll work collaboratively to develop impactful solutions, analyze data, and ensure high implementation quality for clients across the APAC and EMEA regions.

Qualifications

• Passion for Salesforce and successful history leading cloud implementations.
• Ability to gather requirements from customers and design based on complex processes.
• Experience with enterprise-level customers and managing multi-projects.

Responsibilities

• Responsible for leading Salesforce implementations from kick-off to go-live.
• Drive success by providing creative design solutions for customer processes.
• Monitor implementation quality and evaluate process improvements.

Skills

Salesforce Certification

Project Management

Customer Engagement

Database Principles

Analysis

Job description

The Opportunity
You'll be part of our Solution Delivery - Implementation team and work at Sitetracker as a Solution Architect. You will have the opportunity to accompany some of the most forward-thinking companies and make a meaningful impact to the industries that they service
You will work closely with our customers across different regions & time zones to gather requirements and find creative design solutions to most effectively manage the customer's business process. You will be responsible for propelling the quality of our implementations and will get in-depth exposure to Salesforce.

With a strong attention to detail and a creative mind, you will drive success by working with a strongly committed and collaborative team that is laser focused on making a difference to the customers that we work with and the world that we live in

The Skill Set:

• • Be willing to support customers in APAC (Singapore to Australia and in between) as well as EMEA
  • You'll have Salesforce certifications and a passion for Salesforce
  • You'll have successfully led Salesforce cloud implementations or implemented a product built on Salesforce for customers
  • You'll be fully accustomed to leading implementations with enterprise-level customers from kick-off to go-live
  • Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
  • Identify areas of implementation process improvements based on latest Sitetracker product features
  • Utilize your strong understanding of database principles to create efficient solutions
  • Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
  • Learn new tools and software and leverage them to develop a thoughtful, analytical insights
  • Perform analysis on customer data and build reports/dashboards based on customer specifications
  • Configure/develop Salesforce in a client facing environment is preferred

Within 60 days, You'll:

• • Develop a foundational knowledge of the Sitetracker platform and of the telecommunications industry
  • Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically - but will be able to think strategically on how Sitetracker can solve their problem)
  • Lead a small business or corporate level implementation supported by an experienced implementation lead
  • Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
  • Review large customer data set with no assistance/help from teammates
  • Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships

Within 180 days, You'll:

• • Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
  • Be able to independently lead a corporate level implementation
  • Appropriately communicate the right message to customers
  • Raise issues to the internal team when an issue appears

Within 365 days, You'll:

• • Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
  • Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
  • Be able to lead an enterprise level implementation without support
  • Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers