Salesforce - Senior Manager

PRICEWATERHOUSECOOPERS CONSULTING (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading consulting firm in Singapore seeks a Senior Manager to spearhead Salesforce-driven CRM and digital transformation. This role involves leading cross-functional teams to implement technology solutions that improve customer experience and business growth. Candidates should have at least 10 years of consulting experience with significant Salesforce expertise. The ideal candidate will also bring strong stakeholder management skills and a background in Financial Services or similar sectors.

Qualifications

• 10 years of consulting or professional services experience.
• 3+ years in Salesforce leadership roles.
• Experience in Financial Services, Consumer, Insurance, or Energy sectors.

Responsibilities

• Lead end-to-end Salesforce implementations.
• Manage consulting engagements overseeing scope and budget.
• Collaborate with C-suite and stakeholders on CX strategies.
• Apply Agile methods to deliver user stories.
• Architect scalable Salesforce solutions.

Skills

Salesforce leadership

Project delivery

Stakeholder engagement

Business analysis

Agile methodologies

Mentoring and coaching

Tools

Salesforce Financial Services Cloud

Salesforce Marketing Cloud

Salesforce Service Cloud

Middleware

APIs

Job description

At PwC, we help clients build trust and reinvent so they can turn complexity into competitive advantage. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help clients build, accelerate and sustain momentum. Find out more at www.pwc.com.

About the Role

As a Senior Manager, you’ll partner with enterprise clients to lead Salesforce-driven CRM and digital transformation programs. You’ll guide cross-functional teams to design, implement, and optimize technology solutions that enhance customer experience, operational efficiency, and business growth.

Responsibilities

• Lead end-to-end Salesforce implementations and transformations—from discovery and business case to deployment and adoption.
• Manage consulting engagements, overseeing project scope, budget, timeline, quality control, and risk mitigation in alignment with PwC’s Advisory delivery model.
• Collaborate with stakeholders (C‑Suite, IT, operations, marketing, sales) to define CX strategies, digital roadmaps, and future‑state processes.
• Apply agile methods and business analysis techniques to capture requirements, map processes, and deliver user stories.
• Architect scalable solutions leveraging Salesforce Financial Services Cloud, Marketing Cloud, Service Cloud, Platform App Builder, and integrations.
• Mentor and coach junior consultants and analysts, fostering their technical, functional, and leadership development.
• Ensure delivery of high‑quality artifacts—functional designs, solution blueprints, test scenarios, training materials, etc.
• Drive thought leadership through speaking engagements, internal knowledge sharing, and contributing to firm‑wide accelerators and assets.

About You

• 10 years of consulting or professional services experience, including 3+ years in Salesforce leadership roles.
• Background in Financial Services, Consumer, Insurance, or Energy verticals.
• Ability to manage client relations, drive sales opportunities, and co‑author proposals.
• Experience designing connected systems (Salesforce integrations with external systems, middleware, APIs).
• Proven project delivery experience leading CRM or digital transformation engagements within consulting or professional services.
• Strong business analysis and stakeholder engagement skills—capable of translating complex business needs into scalable technical solutions.
• Familiarity with Agile methodologies, DevOps practices, and change management.
• Excellent communication skills, including strategic storytelling, executive presence, and training ability.
• Track record of leading and mentoring teams and cultivating high‑performing capabilities.
• Certifications like Salesforce Business Analyst, Marketing Cloud Consultant, or advanced Salesforce Architect certifications are a plus.