Salesforce Developer (Omni studio)

WSH EXPERTS PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A specialized consultancy firm based in Singapore is seeking a Salesforce Developer with expertise in Service Cloud, Experience Cloud, and OmniStudio. The ideal candidate will have 4-5 years of experience in Salesforce platform development, strong problem-solving skills, and the ability to work collaboratively with cross-functional teams. A Salesforce OmniStudio Developer certification is required. The role also involves designing surveys and integrating with public sector solutions, ensuring high-quality deployments.

Qualifications

• 4-5 years of Salesforce platform experience, including Service Cloud, Experience Cloud, Apex.
• 2+ years of OmniStudio experience.
• Salesforce OmniStudio Developer certification is required.

Responsibilities

• Design and enhance Salesforce solutions using Service Cloud and Experience Cloud.
• Develop and maintain Salesforce Surveys with advanced logic.
• Collaborate with cross-functional teams to deliver Salesforce solutions.

Skills

Salesforce Service Cloud

Apex

OmniStudio

Lightning Web Components (LWC)

SOQL

API integration

GitLab

Analytical problem-solving

Education

Bachelor's degree in IT, Computer Science, or related discipline

Tools

Salesforce DX

VS Code

Job description

Responsibilities

• Design, develop, and enhance Salesforce solutions using Service Cloud, Experience Cloud, Apex, Lightning Web Components (LWC), and SOQL, ensuring scalable and high-quality implementations.
• Build, configure, and maintain OmniStudio components—including OmniScripts, FlexCards, DataRaptors, and Integration Procedures—to support complex business workflows.
• Develop and maintain Salesforce Surveys with advanced logic, scripting, automation, and analytics integration to support public sector survey requirements.
• Support integration efforts with SurveySG, including API configurations, data mapping, pipeline setup, and ensuring reporting accuracy and alignment.
• Collaborate with cross-functional teams and government stakeholders to gather requirements, clarify use cases, and deliver user-centric Salesforce solutions.
• Ensure high-quality deployment processes using SHIP-HATS (DevOps), GitLab, Salesforce DX, and version control best practices.
• Work closely with GCC (AWS) environments to support integrations, security requirements, and middleware dependencies.
• Prepare clear technical documentation, solution designs, and configuration guides to support ongoing maintenance and audits.
• Troubleshoot and resolve system issues promptly, ensuring platform stability and performance under tight timelines.
• Stay updated with Salesforce releases, OmniStudio enhancements, and public sector solution standards to continuously improve the system landscape.

Requirements

• Bachelor's degree in IT, Computer Science, Information Systems, or a related discipline.
• 4-5 years of hands-on Salesforce platform experience, including Service Cloud, Experience Cloud, Apex, LWC, SOQL/REST/SOAP APls.
• 2+ years proven experience with OmniStudio, including OmniScripts, FlexCards, DataRaptors, and Integration Procedures.
• Salesforce OmniStudio Developer certification is required; experience with Public Sector Solutions (PSS) is preferred.
• Proven expertise in Salesforce Survey design, scripting, and system maintenance, including complex survey logic and analytics integration.
• Strong understanding of SurveySG integration (APls, data pipelines, reporting alignment) and prior experience with government surveys or national-level public sector survey projects is preferred.
• Familiarity with GovTech's SHIP-HATS (DevOps) for development and deployment. Experience with Government Commercial Cloud (GCC) AWS for Salesforce integration.
• Meticulous documentation and solution design skills; familiarity with Gitlab, VS Code, Salesforce DX.
• Excellent analytical, problem-solving, and communication skills; comfortable working with diverse stakeholders and under tight deadlines.

If the responsibilities matches with your profile, kindly share your updated CV/resume to Aparna at [e-mail].