Salesforce Business Analyst (ScrumMaster + SF Admin CRT101 certified)

The Group

Accenture Salesforce Business Group

The Accenture Salesforce Business Group (SFBG) is THE trusted leader in designing, implementing, and driving transformational experiences with Salesforce solutions. Powered by our world-class global delivery, our obsession with industry-led innovation is balanced with data-driven results, solving our clients’ most complex problems.

The strength of the SFBG lies in the deep expertise of our people across our businesses – Strategy and Consulting, Technology and Operations services and Accenture Song. Our strong, vibrant Salesforce community attracts and retains the best talent, who help clients build future-ready businesses and unlock significant value.

Salesforce solutions and offerings

1. B2B Sales Solutions
2. Salesforce Industry Solutions
3. Accenture + MuleSoft
4. Clarifying the clutter
5. Reimagine services
6. Salesforce sustainability
7. Accenture + Tableau

Responsibilities:

• The Business Analyst shall apply knowledge of Salesforce capabilities and limitations to guide implementations of the System.
• Engage stakeholders and end-users to grasp needs, issues, and desired outcomes. Document insights in concise reports, preparing business use cases, scope, and functional requirements.
• Collaborate with developers and architects to define technical and functional specifications for new systems or enhancements. Develop user stories and process flows to visualize solutions.
• Communicate technical constraints to users and seek alternative solutions collaboratively.

Critical Success Factors:

• Diploma, with at least two (2) years’ experience as a Business Analyst, Scrum Master, Product Owner or equivalent in Agile projects.
• Certified Scrum Product Owner or Certified Scrum Master or equivalent.
• Business Analyst shall be a Salesforce Certified Business Analyst and have passed/obtained the following Certifications: Salesforce Administrator Exam (CRT101).

Optional:

• Prior experience in Omniscript/Omnistudio.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

About Accenture:

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.