Salesforce Business Analyst

Capgemini; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Join Capgemini as a Salesforce Business Analyst to leverage your Salesforce consultancy expertise. You will work directly with stakeholders to understand their needs, document requirements, and optimize solutions to ensure customer satisfaction. Capgemini offers a dynamic work environment with opportunities for growth and a focus on social impact.

Benefits

Flexible work practices

Self-development opportunities

Qualifications

• Minimum 3 years in Salesforce consultancy.
• Certified in Salesforce Administrator and Platform App Builder.
• Strong documentation and communication skills required.

Responsibilities

• Collaborate to deliver value with Salesforce solutions.
• Meet stakeholders to document needs and desired outcomes.
• Perform setup and configuration in Salesforce.

Skills

Documentation

Analytical Skills

Problem Solving

Communication

Education

Bachelor's degree in Computer Science or Information Systems

Job description

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About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Job Description

• Collaborate with the team with the aim of delivering overall value to the customer with Salesforce as the core solution.
• Meet with stakeholders/end-users to understand their needs, problems, and desired outcomes; Document findings in clear and concise documentation.
• Work with the project team to define functional and technical specifications for the new system/functionality/enhancement; Write user stories and design process flows to illustrate desired to-be solutions.
• Translate and convey technical limitations to end-users and collaborate to find alternative workarounds.
• Perform setup and configuration in Salesforce to meet functional requirements and acceptance criteria.
• Understand system functionalities, create test scripts, test & validate functionalities, and facilitate test activities (unit test, SIT, UAT etc.)
• Work with the team to craft role-based training materials, user guides and facilitate training.
• Create, update and maintain relevant project documentation proactively.
• Participate actively in all activities throughout the project lifecycle.
• Track progress against deadlines, identify and highlight risks, ensuring proper communication within the project team.
• Forge strong working relationships with internal and customer stakeholders to handle their requests, operational issues, or queries.
• Specific role-based responsibilities may be assigned based on project requirements, experience, and fit, but these responsibilities will remain within the functional track. Team members may also be evaluated for other tracks if suitable and based on interest.
  
  

Job Requirements

• Minimum 3 years of experience in Salesforce consultancy, configuration and business analysis. For senior positions: demonstrated advanced knowledge, mentorship, and functional lead capabilities.
• Minimally certified in Salesforce Administrator, Platform App Builder and Consultant certificates. Salesforce technical skills are a plus.
• Bachelor's degree in Computer Science or Information Systems preferred
• Knowledge or understanding of project lifecycle
• Familiarity in diagramming modelling
• Strong documentation and writing skills
• Excellent verbal and written communication skills
• Excellent analytical and problem-solving capabilities
• Strong sense of ownership for project/tasks and responsibility
• Always begin with an end in mind with strong desire to for customer satisfaction
• Past experience of working in Singapore Public Sector with relevant clearances will be advantageous.
• Experience with CI/CD and collaboration tools preferred
  
  

Let's talk about what's in it for you!

Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.

As "Architects of Positive Futures", Capgemini actively supports the community in 3 ways:

Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities. Our Employee Resource Groups Women@Capgemini and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.

Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.

Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious "A list" for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by 2020.

Recognised by Ethisphere as one of the World's Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee’s stories.

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  IT Services and IT Consulting

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