Salesforce Business Analyst

VISEO ASIA PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology consulting firm in Singapore is seeking a Salesforce Business Analyst to analyze data, document requirements, and facilitate communication across departments. The ideal candidate has a minimum of a Bachelor's degree, 3+ years of Salesforce consulting experience, and strong communication skills. This position offers an opportunity to impact business success significantly.

Qualifications

• 3+ years Salesforce.com consulting/implementation experience.
• 5+ years experience in Salesforce Business Analyst role.
• Salesforce Certified for Administrator or cloud certificates.

Responsibilities

• Analysing key data to drive business success.
• Setting up projects by gathering information from stakeholders.
• Documenting inputs and actions exchanged between teams.

Skills

Salesforce consulting

Project management

Business Process Engineering

Communication

Education

Bachelors' degree in Technology or Computer Science

Masters Degree in Business or Management

Job description

Responsibilities

• Analysing Information: Dive into every key data, insights, fact to discover what actions to take for the business’s ultimate success.
• Elicitation: Set up the foundation of a project by asking a lot of questions, gathering opinions, information, facts by interviewing stakeholders & departments to analyse what teams to work with, what should be the process, and other things.
• Documentation On Requirements: Salesforce BAs are required to document every input, action, outcome exchanged between the team, departments so that stakeholders could look into it.
• Communicating: Salesforce BAs role is to act as a bridge and thus involves a lot of verbal & non-verbal communication between teams, departments & stakeholders to ensure the right processes, actions are put forward, and the inputs are aligned with the desired outputs.
• Planning & Implementing best Solutions: The Job of Business analysts is to plan & implement effective actions & solutions that meet the end goals desired by the business stakeholders.
• Testing : Test and measure the implemented solutions to track down the progress, and build training materials, holding the feedback & elicitation questions for the record.

Profile

• Minimum Bachelors' degree in Technology or Computer Science
• Minimum Masters Degree in Business or Management
• 3+ years Salesforce.com consulting/implementation experience
• 5+ experience in Salesforce Business Analyst role
• Salesforce Certified for Administrator or cloud certificates
• Significant enterprise level project management experience (SOWs, contract management, risk management, staffing)
• Business Process Engineering / Re-engineering background, in the areas of sales, marketing, and/or customer support
• Strong written and verbal communication skills, executive level presence and experience in facilitation
• Successful track record serving as overall lead for enterprise CRM implementations and technology initiatives