Sales Training Manager

Pandora A/S; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading global jewelry brand is seeking a Sales Training Manager for the Asia Cluster in Singapore. This role involves leading a team to elevate retail capabilities, delivering impactful training, and collaborating closely with global offices. Ideal candidates have over 5 years of experience, strong leadership skills, and a detail-oriented mindset. Join us to foster an engaging, inclusive culture and drive business growth.

Benefits

Performance-based rewards

Global leadership development programs

Qualifications

• More than 5 years of experience in a relevant role.
• Experience in a global matrix organization.
• Proven leadership and team development skills.
• Ability to measure training effectiveness.
• High proficiency in analytical and communication skills.

Responsibilities

• Lead training for retail and distributor teams.
• Manage training projects within agreed timelines.
• Collaborate with global stakeholders.
• Measure training impact through KPIs.
• Organize daily operations of the team.

Skills

Leadership

Communication

Analytical mindset

Creativity

Collaboration

Tools

MS Office Suite

Learning management systems

Job description

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Do you want to lead in implementing training programs in the Asia Cluster of a global retail organization? Are you driven by delivering immersive and transformative sales learning experiences that drive the capability of store teams, enabling them to excel in their roles, provide personalized customer experience, and drive the growth of a business? Then look no further!

About the role

AsSales Training Manager, Asia Cluster, you will lead a team of 3 FTE. This role is pivotal in building retail sales capabilities in the cluster, working closely with local stakeholders, as well as the Global Training Team in Copenhagen, bridging the gap between regional and global.

In this role, you will be responsible for empowering our store managers and distributors/partners to possess superior selling skills and harness the power of storytelling to create an enduring and emotional connection to our brand, supporting our purpose to “Give a voice to people’s loves”. Empowering our teams and providing them with the right methods and tools will drive tangible commercial results.

You will foster an inclusive, engaging, and high-performing culture, embedding Pandora’s core values—Dream, Dare, Care, and Deliver—in everything we do.

This is a unique opportunity to further your career within a global, matrixed organization where diverse talent, high impact, and continuous learning are the norm.

What you will do

As the Sales Training Manager, your key responsibilities will include:

• Distributors and O&O retail training: Lead the team training our Owned & Operated retail, as well as our distributors/partners to maintain and elevate sales capabilities in the cluster.
• Training Projects: Leading and managing the team to deliver on training projects and collaborations within timeframes agreed.
• Global Collaboration: Collaborate with key stakeholders in the cluster and in Global Office in Copenhagen, proactively seeking their input and feedback
• Training Impact: Measure training impact on store colleagues through agreed KPIs.
• Strategic Enabling: Champion the role of training as a strategic enabler, articulating its value proposition and demonstrating the return on investment to stakeholders.
• Team Leadership: Organize daily operations with and through your team, acting as the primary point of contact and escalation.
• Cross-Functional Collaboration: Partner with departments and field teams to align and execute sales training
• Culture of Collaboration: Foster continuous improvement through effective communication and teamwork.
• Cluster Scope: The Asia Cluster in Pandora has more than 300 points of sale across 11 countries. The cluster drives Owned and Operated Stores in Japan and Singapore, and mainly work through partners/distributors in the remainder of the operating countries. The Asia cluster represents an amazing growth opportunity for Pandora.

What we’re looking for

We are seeking a collaborative, detail-oriented, and adaptable leader who thrives in dynamic environments and consistently delivers strong results. You are a skilled communicator and problem-solver who can lead a team and build strong relationships across a global organization.

Your profile

• More than 5 years of relevant experience, e.g. as Training Manager, Regional Sales Manager, District Sales Manager, Retail Operations Manager or similar.
• Preferable experience from a global matrix organization with both Owned & Operated retail and distributer/partner network
• Proven leadership experience with strong interpersonal and team development skills.
• Exceptional creativity, innovation and design thinking, with the ability to challenge the status quo
• Strong analytical and data-driven mindset, with the ability to gather and interpret insights to measure training effectiveness and continuously improve outcomes.
• Employ exceptional communication skills to articulate complex concepts, engage stakeholders in training plans and deliver training sessions that are inspiring and impactful.
• Stay at the forefront of emerging trends and breakthroughs in learning theory, instructional design, and technology-enhanced learning to drive innovation in our training practices.
• High proficiency in MS Office Suite (Word, Excel, Powerpoint) and learning management systems
• Collaborative, approachable, and team-oriented mindset.
• Hands-on, solution-oriented, and adaptable to fast-paced environments.
• Strong organizational skills with the ability to prioritize and meet deadlines.

Why join Pandora in Asia?

At Pandora, we’re committed to creating a workplace where people feel supported, trusted, and inspired to grow. Since 2021, we’ve expanded our global workforce by 40% while reducing attrition by 25% —progress made possible by inclusive leadership, strong internal mobility, and a culture that values care, courage, and connection.

We offer a thoughtfully curated suite of benefits to support your wellbeing, growth, and lead the life you love. These include performance-based rewards and access to global leadership development programs. Our culture embraces creativity and individuality, and supports internal mobility.

As part of a company committed to sustainability, diversity, and craftsmanship, you’ll have the platform to lead with purpose and shape the future of a globally recognised brand.

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.

The icing on the cake

This role offers an opportunity in Singapore, a world-class city known for its innovation, sustainability efforts, and multicultural society — making it the ideal location for Pandora’s regional team.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.