Sales Technician Lead

SG Medical Pte Ltd; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

A leading company in the medical devices sector seeks a Sales Technician Lead to bridge sales and technical expertise. This role involves assisting customers with product needs, providing technical support, and ensuring successful product adoption, all while maintaining excellent customer relationships.

Qualifications

• Previous experience in medical devices business valued.
• Demonstrated experience in successful product adoption.
• Strong communication skills with stakeholders.

Responsibilities

• Identify customer requirements and recommend products.
• Provide onsite and remote technical assistance.
• Collaborate with sales team to close deals.

Skills

Effective communication

Technical support

Customer relationship management

Education

Diploma in health, medical sciences or related

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Sales Technician Lead

Job Summary

We are hiring a Sales Technician Lead who combines sales and technical expertise to assist customers with our products and services, including providing support before, during, and after a sale. This position is required to help customers identify needs, demonstrate products, handle installations, and troubleshoot issues. This role is crucial for ensuring customer satisfaction and successful product adoption.

Key Accountabilities

• Customer Needs Assessment: Identifying customer requirements and recommending suitable products and services.

• Product Demonstration: Showcasing product features and benefits to potential customers.

• Technical Support: Providing on-site and remote technical assistance to resolve customer issues and ensure proper product usage.

• Sales Support: Collaborating with the sales team to close deals.

• Training: Educating customers on the proper use and maintenance of products.

• Maintaining Customer Relationships: Building and maintaining positive relationships with customers through excellent service and support.

• Reporting and Documentation: Keeping accurate records of customer interactions, technical issues, and sales activities.

Minimum Knowledge, Experience and Skills required for the position:

• Education: Diploma in health, medical sciences or related

• Previous work experience in medical devices business is valued (in the same clinical area and same commercial area would be a plus).

• Demonstrated experience and a track record of successful product adoption.

• Effective communication with customers, colleagues and other stakeholders.

• Computer skills, including Word, Excel and PowerPoint