Sales Support Specialist (Singapore)

Expedia, Inc.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A global leader in travel technology, a leading company seeks a Sales Support Specialist to join their expanding team in Singapore. You will collaborate with Business Development and Account Managers, offering support through coordination and problem-solving tasks. Benefit from a vibrant work environment, exciting travel perks, and career development resources.

Benefits

Paquet complet d'avantages

Flexibilité de travail

Congés généreux

Développement de carrière

Avantages de voyage

Qualifications

• Minimum 2 ans d'expérience en support des ventes ou gestion de compte.
• Proficient en anglais et en mandarin.
• Capable de gérer plusieurs tâches et projets simultanément.

Responsibilities

• Analyser et résoudre les demandes de support entrantes.
• Engager proactivement avec les équipes de vente pour identifier les besoins.
• Communiquer efficacement avec diverses zones et niveaux de l'organisation.

Skills

Communication orale/écrite

Gestion des parties prenantes

Résolution de problèmes

Adaptabilité

Education

Bachelor's degree

Tools

Tableau

Salesforce

Looker

Zendesk

Microsoft Office

Job description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Sales Support Specialist

Expedia Group Private Label Solutions (PLS) is looking for a Sales Support Specialist. This role will partner with PLS Sales team, including Business Development Managers, Account Managers to provide support with coordination tasks, internal investigations and processes. You will develop strong working relationships with Account Managers to actively identify and assist with partner needs. The role requires strong internal coordination skills, knowing how to work with other teams as they relate to servicing requests: this primarily includes finance, the partner reporting team, and customer operations, but could also include technical, analytics, marketing and legal teams.

The travel market never stands still. At Private Label Solutions (PLS), we’re smack in the middle of it. We unlock the power of Expedia Group for thousands of travel partners around the world and create the tools & technologies that help millions of travelers find the perfect accommodation, car hire, & flights for their next trip. We offer the chance to work with the brightest minds in the industry in an energetic, collaborative and truly international work environment. We are passionate about innovation, creative problem-solving and -making sure we have fun while we’re doing it!

What you’ll do:

• Effectively analyze and resolve incoming support requests covered by the service catalogue.

• Monitor the use of the existing services per salesperson, help optimize the use, detect barriers, and propose solutions.

• Proactively engage with the sales teams to identify further needs and propose ideas to meet their requirements.

• Fulfill internal service requests from stakeholders around the business and work on identifying areas of collaboration.

• Act as a custodian to our processes, identify deviations and remediate opportunities for improvement.

• Effectively communicate and collaborate with various areas and levels of the organization.

• Share best practices within the team and with relevant teams.

• Stay customer focused.

• Adapt a problem solving attitude.

Who you are:

• Bachelor’s degree and minimum 2 years related experience.
• Experience in sales support, account management, and/or client servicing in a B2B sales environment is a plus
• Experience in e-commerce, technology, search engine company, or travel background is a plus.
• Expertise in different tools including Tableau, Salesforce, Looker, and Zendesk is a plus.
• Excellent oral/written communication skills
• Proficiency in English and Mandarin language proficiency is required to service China based partners.
• Be able to manage multiple tasks and projects simultaneously, prioritize time effectively, and pivot quickly where business needs demand it.
• Has strong stakeholder management skills.
• Have an eye for a detail.
• Proficiency in Microsoft Office

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.