Sales Support Specialist

Rocket Lab; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to delivering transformative connections worldwide. This role focuses on providing essential administrative and operational support to enhance customer relationships and streamline business processes. You will engage with customers, manage orders, and maintain vital data across various platforms. Ideal candidates will bring experience in similar roles, fluency in English and Mandarin, and a commitment to excellence. If you thrive in a dynamic environment and are eager to contribute to impactful projects, this opportunity is perfect for you.

Qualifications

• Experience in similar or comparable roles.
• Fluency in English and Mandarin is essential.

Responsibilities

• Foster lasting relationships with customers and internal collaborators.
• Assist customers with questions related to pricing, equipment, and subscriptions.

Skills

Fluency in English

Fluency in Mandarin

Excellent interpersonal skills

Organised and diligent

Ability to work autonomously

Experience in similar roles

Prioritising work

Tools

SAP

Salesforce.com

ServiceNow

MS Office

Job description

About us

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do

To You will deliver the day-to-day administrative, commercial, and operational support needed to win, grow, and maintain business to the direct and indirect business.

The day-to-day

• Foster lasting relationships with customers and internal collaborators
• Assist customers with questions related to pricing, equipment, and subscriptions
• Create and manage customer orders for approval and shipping of equipment
• Manages customer subscriptions and Value-Added Services (VAS) orders within our tooling
• Create new customers accounts as part of the onboarding process
• Maintain Customer Master Data (CMD) across are different systems including ServiceNow, Salesforce and CMD
• Uphold and follow all governance and compliance processes though the order handling and customer life cycle
• Build sustainable relationships with key customers

What you'll need

• Experience in similar or comparable roles
• Fluency in English and Mandarin
• Excellent interpersonal skills
• Experience of SAP, Salesforce.com and ServiceNow
• Proficient with MS Office, Excel, PowerPoint, Outlook etc
• Organised and diligent, committed to seeing activities and processes through
• Experience of prioritising work to satisfy competing priorities
• Ability to work autonomously and with a flexible team player mentality.

What will help you on the job

• Experience of working in a matrix and/or geographically dispersed model
• Experience in a communications or technology-based company

EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.