Sales Support Officers (CORI) 1 year contract

M1 Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the telecommunications industry is looking for a customer service support role. You will assist account managers in addressing customer enquiries, build relationships, and ensure an excellent customer experience. The ideal candidate should possess strong communication skills and experience in customer service, with a diploma in a relevant field as an advantage.

Qualifications

• Minimum a Diploma in a relevant field is an advantage.
• Prior experience in customer service or sales preferred.
• Strong verbal and written communication skills.

Responsibilities

• Support account managers and manage customers' enquiries.
• Build relationships with customers and stakeholders.
• Create and follow up on incident tickets.

Skills

Communication

Problem Solving

Customer Relationship Management

Education

Diploma in a relevant field

Tools

Microsoft Office

Job description

Job Description:

• Support the account managers to manage customers' enquiries and after-sales support activities.

• Build relationships with customers and internal stakeholders to ensure excellent customer experience.

• Identify challenges that customers would encounter and recommend solutions for end users.

• Communicate and work closely with M1 Account Managers, Customer Service, Operations and Finance teams to find a solution for customers.

• Manage email inbox and attend to customers' enquiries and resolve them with relevant stakeholders.

• Contact customers or end users via email or phone call to clarify or explain any outstanding issues.

• Create, update and close incident tickets for users when required.

• Update and follow up with users on the outcome for problem that users may face.

• Any other ad hoc administrative or support duties as assigned by Team Lead.

Job Requirements

• Minimum a Diploma in a relevant field is an advantage.

• Prior experience in customer service, sales, or a related role is preferred.

• Strong verbal and written communication skills.

• Ability to identify and resolve customer challenges effectively.

• Proficiency in Microsoft Office (Excel, PowerPoint).

• Strong organizational skills with experience in project management.

• Excellent interpersonal skills to build and maintain strong customer relationships.