Sales Support Manager (1 Year Direct Contract)

Singtel Group; Singapore; On-site; USD 35,000 - 50,000; Full time

Job summary

Singtel Group is seeking an operations professional to join their International Digital Services unit, focusing on sales support and vendor management. Applicants should have at least 3 years of relevant experience and strong skills in ERP systems. This role offers opportunities for growth and development while contributing to streamlined operations and business transformation.

Benefits

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• At least 3 years of experience in sales support, operations, or a related role.
• Strong understanding of order-to-cash processes and vendor management.
• Proficiency in ERP and sales order management systems.

Responsibilities

• Ensure customer orders are processed accurately with the Sales team.
• Manage vendor relationships and track monthly settlements.
• Prepare and deliver detailed reports on sales performance.

Skills

Order-to-cash processes

Vendor management

Financial operations

ERP systems

Documentation and modeling tools

Microsoft Power Platform

Tools

VQS

Acubuy

SAP

Oracle

Visio

Lucidchart

Miro

Confluence

Jira

SharePoint

Job description

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An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Be a Part of Something BIG!

International Digital Services (IDS) is a strategic and pivotal unit, contributing to the Group’s transformation vision by providing leadership in new and breakthrough strategies and development of new and emerging business and operating models. As a business unit, it is focused on adjacent to Telco opportunities, continuously innovating to harness scale and synergies across the Group to deliver quality solutions to telcos and enterprises regionally and internationally. Beyond business, IDS champions an agile and streamlined operating model while serves as a launchpad for talent development.

Make an Impact by

• Collaborate with the Sales team and backroom operations to ensure customer orders are processed accurately.
• Review and validate IT components, product descriptions, pricing structures, and contract terms to ensure all data is captured correctly for accurate billing and revenue recognition.
• Partner with Product, IT, and Operations teams to develop and optimize provisioning workflows for new product and service launches.
• Ensure systems and processes are in place to support timely deployment of new offerings.
• Coordinate with Product Management, Procurement, and Vendors to onboard new partners onto internal systems (VQS and Acubuy).
• Manage ongoing vendor relationships by tracking and processing monthly settlements and ensuring payments are made accurately and on time.
• Initiate and manage payment requests for both Purchase Orders (POs) and Sales Orders (SOs) post-verification and certification by relevant stakeholders.
• Ensure alignment with financial controls and compliance requirements.
• Prepare and deliver detailed monthly reports on sales performance, financial transactions, and vendor settlements.
• Support internal audits and financial reviews with accurate and timely data.
• Support the department by identifying opportunities to improve existing sales and operational processes.
• Actively contribute to initiatives aimed at enhancing workflow efficiency and digital transformation.
• Other ad-hoc duties, projects and responsibilities may fall under this role as and when needed.

Skills for Success

• At least 3 years of experience in sales support, operations, or a related role
• Strong understanding of order-to-cash processes, vendor management, and financial operations.
• Proficiency in ERP and sales order management systems (e.g., VQS, Acubuy, SAP, Oracle).
• Proficiency in documentation and modeling tools (e.g., Visio, Lucidchart, Miro, Confluence)
• Familiarity with Microsoft Power Platform, Jira, SharePoint, or RPA tools
• Bonus if have knowledge of Singtel IT/billing systems (e.g. Acubuy, SAP, VQS)

Rewards that Go Beyond

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.