Sales Support Manager

Union Air Freight (S) Pte Ltd; Singapore; On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic leader to oversee the Sales Support department. This role involves managing a team, fostering key customer relationships, and coordinating with various departments to meet customer needs. The ideal candidate will have over 10 years of experience in sales or customer service within the logistics sector, demonstrating strong leadership and problem-solving skills. Join a forward-thinking company that values innovation and teamwork, where your contributions will directly impact market growth and operational excellence.

Qualifications

• Minimum 10 years of experience in sales or customer service within logistics.
• Proven leadership and team management skills required.

Responsibilities

• Oversee daily operations of the Sales Support department, leading a team.
• Build and maintain key customer relationships and gather market intelligence.

Skills

Sales Management

Customer Relationship Management

Team Leadership

Problem Solving

Communication Skills

Job description

Working hours: Monday to Friday, 9am-6pm

Responsibilities:

• Oversee daily operations of the Sales Support department, leading a team of 6-7 staff

• Build and maintain key customer relationships and gather market intelligence

• Coordinate with Customer Service, Operations and Finance departments to ensure customer requirements are met

• Develop and maintain relationships with overseas agents

• Collaborate closely with Management to identify and pursue opportunities for market expansion and growth

• Contribute ideas on process improvements and implementation of related improvements

Requirements:

• Minimum 10 years of experience in sales, sales support or customer service role within the freight forwarding or logistics industry

• Proven leadership and team management skills

• Strong problem-solving, communication and interpersonal skills

• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously