Sales Support - Joo Koon

STAFFLINK SERVICES PRIVATE LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Une entreprise leader dans la fourniture de systèmes d'essieu et de suspension recherche un Support Client. Le rôle implique la gestion des commandes, des communications avec les clients et la coordination avec divers départements. Le candidat idéal aura un niveau GCE ‘O’, une expérience en support de vente et de bonnes capacités de communication.

Benefits

AWS

Prime de performance

Qualifications

• Minimum 2-3 ans d'expérience dans un rôle de support ou de coordination.
• Compétences en communication écrite et orale en anglais.
• Capacité à travailler efficacement sous pression.

Responsibilities

• Répondre aux demandes des clients via plusieurs canaux de communication.
• Gérer les commandes clients ainsi que la facturation et les communications avec les banques.
• Coordonner avec différents départements internes pour un service client optimal.

Skills

Communication

Gestion du temps

Microsoft Office

Education

GCE ‘O’ Level, NITEC, Diploma ou équivalent

Job description

• Location: Joo Koon
• Monday - Friday: 8:30 AM – 5:30 PM
• AWS + Performance bonus

Our client is a leading provider of trailer axle and suspension systems, delivering innovative transport solutions across the Asia region.

Responsibilities:

• Respond to customer inquiries via email, phone, fax, letter, or other communication platforms.
• Provide accurate information to customers regarding product availability, delivery schedules, and shipment locations.
• Ensure timely and accurate processing of customer orders, including data entry and order tracking in the internal system.
• Manage special or backorders in close collaboration with the supply chain and warehouse teams, and update customers accordingly.
• Handle administrative tasks such as filing correspondence, preparing shipping and delivery documents, and liaising with banks on Letters of Credit (LC).
• Assist in preparing documents for sales meetings, maintain sales records, and actively participate in sales discussions.
• Coordinate with various internal departments (e.g., Technical for product inquiries, Accounts for payment and returns, Supply Chain for procurement/logistics) to ensure seamless customer service.
• Independently manage shipping arrangements, customs invoices, and coordination with forwarders and shipping agents.
• Prioritize tasks effectively to meet deadlines, and adapt quickly to shifting priorities when needed.
• Maintain and update purchase orders (POs) and related records in the system.
• Reconcile order confirmations and supplier invoices against internal records, and flag any discrepancies to the relevant teams.
• Negotiate freight rates with company-appointed forwarders to ensure competitive pricing, in alignment with company procurement policies.
• Manage and coordinate inbound shipments to optimize cost-efficiency and ensure accurate tracking of consignments.

Requirements:

• GCE ‘O’ Level, NITEC, Diploma, or equivalent qualifications.
• Minimum 2–3 years of relevant experience in a similar sales support or coordination role.
• Ability to work efficiently under pressure in a dynamic, fast-paced environment.
• Self-driven, adaptable, and able to manage change effectively.
• Proficient in Microsoft Office applications.
• Strong communication and written skills in English.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090