Sales Support Executive (Order Processing & Fulfilment)

VENTURE COVE PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading company in the Audio-Visual solutions industry is seeking a Sales Support Executive to facilitate order processing and fulfillment. This permanent position offers a vibrant work environment, competitive compensation, and ample training for new hires. The candidate should possess strong communication skills and a proactive attitude, essential for efficiently managing customer orders and liaising with various teams in a dynamic atmosphere.

Benefits

Competitive compensation and benefits

Good training and guidance for new hires

Approachable and friendly colleagues

Qualifications

• Min 1 year experience in a similar role.
• Experience with order management or supply chain management.
• Fluency in English to communicate with diverse teams.

Responsibilities

• Support sales team through the entire order processing cycle.
• Track order status and ensure timely fulfillment.
• Communicate with internal teams regarding order discrepancies.

Skills

Interpersonal skills

Analytical skills

Problem-solving skills

Teamwork

Education

A level/ITE/Diploma in IT/Engineering/Audio Visual or Diploma in any discipline

Tools

MS Office (especially MS Excel)

Job description

Our client specializes in providing Audio Visual system solutions, with services in Video Conferencing, AV Integration, Stage Lighting, and more. Their vision is to become an industry leader in the Design and Build of professional Audio-Visual Solutions in the Asia-Pacific region. They are currently looking for a Sales Support Executive (Order Processing & Fulfilment).

Job Highlights:

• Position: Sales Support Executive (Order Processing & Fulfilment)
• Job Type: Permanent
• Office Location: Kallang Pudding Rd
• Salary & Benefits: Competitive compensation & benefits
• Good training and guidance provided for new hires
• Approachable and friendly nature of the directors and colleagues
• Young and dynamic working environment.

Job Description:

Role & Responsibilities:

The role will be responsible for supporting the sales team through the entire order processing cycle — from order entry and tracking to ensuring on-time order fulfillment. The ideal candidate will have a strong understanding of the order management process and excellent communication skills to liaise with internal teams and suppliers.

Responsibilities:

Order Processing:

· Receive and review customer orders for accuracy, completeness, and compliance with company policies.

· Enter orders into the ERP system ensuring all necessary details are captured.

· Communicate with the sales team regarding order discrepancies, delivery timelines, and any other special requests.

· Work closely with the finance department to confirm payment terms and ensure prompt invoicing

· Monitor order status, provide updates to project team, and escalate any issues as needed.

· Ensure timely procurement of required parts, components, or services for project completion.

Order Fulfillment Coordination:

· Track the status of orders from placement to delivery and ensure timely fulfillment.

· Ensure that all internal teams are aware of order statuses, changes, or issues that may affect fulfillment timelines.

· Handle and resolve post-order fulfillment issues, such as returns, replacements, or warranty claims, in a timely manner.

Reporting & Documentation:

· Maintain accurate records of all orders, communication, and customer interactions within the ERP system and MS Sharepoint

· Generate regular reports on order status, backorders, or any fulfillment issues, and assist in preparing reports for management review.

· Ensure that all paperwork is properly completed and filed for future reference and compliance.

Requirements| Skills & Qualities:

• A level/ ITE/ Diploma in IT/Engineering/Audio Visual is preferred or Diploma in any discipline.
• Min 1 year experience in similar role.
• Experience with order management / supply chain management in a project-based company.
• Strong interpersonal skills, such as face-to-face, email, phone-based communication skills.
• Good planning, analytical and problem-solving skills.
• Proficient in MS Office applications especially MS Excel.
• Strong teamwork and collaboration abilities.
• Ability to work independently and take initiative.
• Willingness to adapt to new technologies and processes.
• Expertise in collaboration with internal teams (sales, project, finance, post-sales) and external customers.
• The candidate should be independent, self-motivated, result driven and have a good sense of team working skills.
• Good attitude and possess the willingness to be flexible.
• Adaptable to a fast paced & dynamic work environment
• Fluency in English is required to communicate with their diverse team and stakeholders effectively
• Candidate who can join ASAP, will be given the 1st priority.

Other information:

• AL/ Home Leave & Working hours per week: will be shared with the shortlisted candidates

NB:

• Please contact our Recruitment Manager: Leeza Shaheed (R1770675) for further enquiries about the role at [e-mail], [e-mail]|and send your updated CV in MSWORD with the following information:

*Nationality, Full name, *Total yrs. of exp., *Relevant work exp. for how many yrs., *Expected monthly basic salary, *Latest drawn monthly basic salary, *Availability, *Reason for leaving the last three jobs.

• We regret to inform you that only the shortlisted candidates will be contacted.

Venture Cove Pte Ltd (EA License 21C0547|UEN: 202103896W)

138 Robinson Rd, Oxley Tower #12-03, Singapore 068906

Website: http://www.venture-cove.com/