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A leading company in the Audio-Visual solutions industry is seeking a Sales Support Executive to facilitate order processing and fulfillment. This permanent position offers a vibrant work environment, competitive compensation, and ample training for new hires. The candidate should possess strong communication skills and a proactive attitude, essential for efficiently managing customer orders and liaising with various teams in a dynamic atmosphere.
Our client specializes in providing Audio Visual system solutions, with services in Video Conferencing, AV Integration, Stage Lighting, and more. Their vision is to become an industry leader in the Design and Build of professional Audio-Visual Solutions in the Asia-Pacific region. They are currently looking for a Sales Support Executive (Order Processing & Fulfilment).
Job Highlights:
Job Description:
Role & Responsibilities:
The role will be responsible for supporting the sales team through the entire order processing cycle — from order entry and tracking to ensuring on-time order fulfillment. The ideal candidate will have a strong understanding of the order management process and excellent communication skills to liaise with internal teams and suppliers.
Responsibilities:
Order Processing:
· Receive and review customer orders for accuracy, completeness, and compliance with company policies.
· Enter orders into the ERP system ensuring all necessary details are captured.
· Communicate with the sales team regarding order discrepancies, delivery timelines, and any other special requests.
· Work closely with the finance department to confirm payment terms and ensure prompt invoicing
· Monitor order status, provide updates to project team, and escalate any issues as needed.
· Ensure timely procurement of required parts, components, or services for project completion.
Order Fulfillment Coordination:
· Track the status of orders from placement to delivery and ensure timely fulfillment.
· Ensure that all internal teams are aware of order statuses, changes, or issues that may affect fulfillment timelines.
· Handle and resolve post-order fulfillment issues, such as returns, replacements, or warranty claims, in a timely manner.
Reporting & Documentation:
· Maintain accurate records of all orders, communication, and customer interactions within the ERP system and MS Sharepoint
· Generate regular reports on order status, backorders, or any fulfillment issues, and assist in preparing reports for management review.
· Ensure that all paperwork is properly completed and filed for future reference and compliance.
Requirements| Skills & Qualities:
Other information:
NB:
*Nationality, Full name, *Total yrs. of exp., *Relevant work exp. for how many yrs., *Expected monthly basic salary, *Latest drawn monthly basic salary, *Availability, *Reason for leaving the last three jobs.
Venture Cove Pte Ltd (EA License 21C0547|UEN: 202103896W)
138 Robinson Rd, Oxley Tower #12-03, Singapore 068906
Website: http://www.venture-cove.com/