Sales Support Executive

Toll Group; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Toll Group in Singapore is seeking a Sales Support Executive to assist in executing sales initiatives, managing CRM, and delivering business reporting. You will collaborate with Sales, Commercial, and Business Process teams to improve data quality, governance, and efficiency in a fast-paced sales environment.

The role emphasizes supporting training, onboarding, and proficiency with CRM tools and Excel to drive sales performance and operational excellence.

Qualifications

• Experience in Sales Operations, Commercial Support, or similar role in Freight Forwarding.
• Strong analytical skills with ability to interpret sales data and translate insights into actions.
• Proficiency in CRM systems and sales reporting tools; Salesforce or CW1 are advantageous.
• Advanced knowledge of Microsoft Excel and strong reporting capabilities.
• Excellent organizational and multitasking abilities.
• Strong communication and stakeholder management across teams and levels.

Responsibilities

• Partner with Sales, Commercial, and Business Process teams to implement and support local and regional sales initiatives.
• Identify opportunities to streamline and standardize administrative processes within the sales organization.
• Deliver training and onboarding support to new sales employees on sales processes, CRM tools, and best practices.
• Drive continuous improvement of CRM data quality, ensuring accuracy, completeness, and compliance.
• Analyze weekly and monthly sales performance metrics, including pipeline health and gross profit returns.
• Support governance and administration of sales incentive programs, including audits and commission payments.
• Assist in the sales target-setting process for individual team members.
• Prepare management reports, dashboards, and presentations for country and regional sales leadership teams.
• Provide operational and administrative support during bid preparation and proposal submissions.
• Respond to ad hoc sales requests and other sales support activities.
• Lead and contribute to special projects to enhance sales productivity and reporting.

Skills

Sales Operations

CRM systems

Data analysis

Excel

Stakeholder management

Freight forwarding experience

Tools

Salesforce

CW1

Job description

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Location: Loyang Crescent, Singapore

Summary

We are seeking a highly motivated Sales Support Executive to support the execution of sales initiatives, sales processes, CRM management, and business reporting. This role plays a critical part in driving sales effectiveness by partnering with Sales, Commercial, and Business Process teams to improve operational efficiency, data quality, performance visibility, and governance. The successful candidate will lead and support high-impact projects that contribute to business growth within a fast-paced and professional sales environment.

Your Responsibilities

• Partner with Sales, Commercial, and Business Process teams to implement and support local and regional sales initiatives.
• Identify opportunities to streamline and standardize administrative processes within the sales organization in collaboration with the Regional Sales Operations team.
• Deliver training and onboarding support to new sales employees on sales processes, CRM tools, and best practices.
• Drive continuous improvement of CRM data quality, ensuring accuracy, completeness, and compliance.
• Analyze weekly and monthly sales performance metrics, including pipeline health, sales volumes, and gross profit returns, providing actionable insights and recommendations.
• Support the governance and administration of sales incentive programs, including audits and validation of bonus and commission payments.
• Assist in the sales target-setting process for individual sales team members.
• Prepare management reports, dashboards, and presentations for country and regional sales leadership teams.
• Provide operational and administrative support to the sales team during bid preparation and proposal submissions.
• Respond to ad hoc sales requests, including quotation preparation and other sales support activities.
• Lead and contribute to special projects aimed at enhancing sales productivity, reporting, and operational excellence.

What You Bring

• Experience in Sales Operations, Commercial Support, or a similar role in Freight Forwarding.
• Strong analytical skills with the ability to interpret sales data and translate insights into actionable recommendations.
• Proficiency in CRM systems and sales reporting tools; experience with Salesforce, CW1, or similar platforms is an advantage.
• Advanced knowledge of Microsoft Excel and strong reporting capabilities.
• Excellent organizational skills with the ability to manage multiple priorities and projects simultaneously.
• Strong communication and stakeholder management skills, with the ability to collaborate across teams and levels of the organization.
• Detail-oriented, proactive, and committed to continuous improvement.
• Ability to work independently while contributing effectively within a team environment.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Singapore and be prepared to undertake pre-employment checks including a criminal history check and medical.