Sales Support Executive

FLINTEX CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking a Sales Support professional to assist with order processing, customer inquiries, and administrative tasks for the sales team. Candidates should possess strong organizational skills and a diploma or degree in a related field. Excellent communication and problem-solving abilities are essential. This role provides an opportunity to build relationships with customers and support sales efforts in a dynamic environment.

Qualifications

• Experience in sales support or administrative role preferred.
• Strong numerical and analytical skills required.
• Excellent written and verbal communication skills.

Responsibilities

• Process sales orders accurately and coordinate with various departments.
• Respond to customer inquiries professionally and resolve complaints.
• Support sales team with administrative tasks and event organization.

Skills

Organizational Skills

Communication

Problem Solving

Attention to Detail

Time Management

Education

Diploma or equivalent

Degree in business administration, sales, or logistics

Tools

MS Office Suite

Job description

Job Responsibilities:

1. Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as overseas productions and logistics, to ensure timely order fulfilment.

2. Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales activities. Ensure data integrity and accuracy.

3. Support filling sales related reports & date base and customer analytics.

4. Respond to customer inquiries promptly and professionally via email, phone, or in-person. Provide basic information about products, availability, and delivery schedules. Assist in resolving customer complaints or issues by coordinating with relevant sales staff and departments.

5. Occasionally join sales staff for meeting with prospective customers.

6. Provide administrative support to the sales team, including scheduling meetings, customizing sales presentations and proposals, and maintaining sales collateral. Assist with sales forecasting and budgeting.

7. Organize timely follow up with customers on previously quoted projects and their status and report back to sales staff and/ or management.

8. Assist in organizing sales events, trade shows, and conferences. Coordinate logistics, manage registrations, and provide on-site support when necessary.

9. Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.

Required Skills:

1. Excellent organizational and time management skills.

2. Strong attention to detail and accuracy.

3. Effective communication and interpersonal skills.

4. Proficiency in MS Office Suite, particularly Excel and PowerPoint.

5. Ability to work independently and collaboratively in a team.

6. Strong problem-solving and decision-making abilities.

7. Ability to prioritize tasks and work under pressure.

Required Qualifications:

1. Diploma or equivalent; a degree in business administration, sales or logistics or a related field is preferred.

2. Prior experience in a sales support or administrative role will be an added advantage.

3. Excellent written and verbal communication skills.

4. Strong numerical and analytical skills.

5. Ability to adapt to changing priorities and work in a fast-paced environment.

6. Professional and friendly demeanour.

Working hours:

Mon to Fri, 9am to 6pm