Sales Support Engineer

SWTS PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading company in the engineering sector seeks a Sales Support Engineer responsible for assisting the sales team and managing customer inquiries. The role includes preparing proposals, addressing technical questions, and ensuring seamless execution after sales. Candidates should have a technical background, familiarity with the industry, and 3-5 years of relevant experience.

Qualifications

• 3–5 years in Sales Support, Technical Support, or Pre-Sales Engineer roles.
• Proven track record in managing technical inquiries.
• Experience in conducting product demonstrations and presentations.

Responsibilities

• Assist sales team and manage customer inquiries effectively.
• Prepare technical documents and proposals.
• Coordinate job arrangements post-sale to ensure satisfaction.

Skills

Technical knowledge in rotating equipment

Familiarity with petrochemical and marine practices

Proficiency in Microsoft Office Suite

Ability to manage multiple projects

Education

Diploma in engineering (Mechanical, Electronics or related)

Additional qualifications in Sales or Business Administration

Tools

AutoCAD

Job description

Job Descriptions: The Sales Support Engineer is responsible for assisting the sales team by managing initial customer inquiries, assessing technical requirements, and coordinating necessary arrangements to advance sales opportunities. Acting as the first point of contact for potential customers, this role ensures timely and accurate responses to technical inquiries. After a sale is confirmed, the Sales Support Engineer is also involved in coordinating job arrangements, including technical specifications, resource allocation, and scheduling, to ensure seamless execution and customer satisfaction.

· Prepare and present technical information to support the sales team’s efforts.

· Assist in the creation of proposals, quotations, and technical documents.

· Address technical questions and clarify in-house capabilities for potential customers.

· Collaborate with internal teams to ensure accurate and timely information is available for proposals / quotations

· Coordinate site visits or technical meetings as required.

· Manage technical aspects of job arrangements once a sale is confirmed.

· Ensure proper resource allocation, scheduling, and communication of technical requirements to relevant teams.

· Act as a liaison between the customer and internal teams to resolve technical, logistic issues promptly.

· Follow up with customers post-sale to ensure satisfaction and address any technical concerns.

· Identify opportunities for additional sales or service enhancements.

Requirements:

· Technical Institute or Diploma in engineering (Mechanical, Electronics, or related field)

· Additional qualifications in Sales or Business Administration are a plus.

· Key knowledge in rotating equipment

· Familiarity with petrochemical, marine, oil and gas industry practice

· Knowledge of technical drawing software like AutoCAD

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

· Ability to work independently and manage multiple projects simultaneously

· 3–5 years of experience in a Sales Support, Technical Support, or Pre-Sales Engineer role.

· Proven track record in managing technical inquiries and supporting sales teams effectively.

· Demonstrated ability to interact with customers directly and manage technical discussions.

· Experience in conducting product demonstrations and presentations to customers.

· Proven ability to troubleshoot and resolve technical issues efficiently.

· Experience in identifying process improvements to enhance sales and technical support workflows