Sales Support/Coordinators

Spectrum Audio Visual Pte Ltd; Singapore; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a detail-oriented Operations Support Executive to enhance their dynamic team. This role is crucial in supporting the sales team throughout the order processing cycle, ensuring accuracy and timely fulfillment of orders. The ideal candidate will thrive in a fast-paced environment, demonstrating strong communication skills and a solid understanding of order management processes. You'll collaborate closely with various internal teams and external customers, making this an exciting opportunity to contribute to a thriving organization. If you are passionate about operational excellence and enjoy working in a collaborative setting, this position is perfect for you.

Qualifications

• Min 1 year experience in similar role with strong order management skills.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Support sales through order processing from entry to fulfillment.
• Maintain accurate records and generate reports on order status.

Skills

Order Management

Communication Skills

Analytical Skills

Problem Solving

Teamwork

Education

Diploma in any discipline

Tools

ERP System

MS SharePoint

MS Excel

Job description

We are looking for a highly organized and detail-oriented Operations Support Executive to join our team. In this role, you will be responsible for supporting the sales team through the entire order processing cycle — from order entry and tracking to ensuring on-time order fulfillment. The ideal candidate will have a strong understanding of the order management process and excellent communication skills to liaise with internal teams and suppliers.

Key Responsibilities:

Order Processing:

• Receive and review customer orders for accuracy, completeness, and compliance with company policies.

• Enter orders into the ERP system ensuring all necessary details are captured.

• Generation of Sales Orders, Purchase Requistions, Purchase Orders, Delivery Orders, Invoices, and others inventory movement related documents.

• Communicate with the sales team regarding order discrepancies, delivery timelines, and any other special requests.

• Work closely with the finance department to confirm payment terms and ensure prompt invoicing

• Monitor order status, provide updates to project team, and escalate any issues as needed.

• Ensure timely procurement of required parts, components, or services for project completion.
  

Order Fulfillment Coordination:

• Track the status of orders from placement to delivery and ensure timely fulfillment.

• Ensure that all internal teams are aware of order statuses, changes, or issues that may affect fulfillment timelines.

• Handle and resolve post-order fulfillment issues, such as returns, replacements, or warranty claims, in a timely manner.
  

Reporting & Documentation:

• Maintain accurate records of all orders, communication, and customer interactions within the ERP system and MS Sharepoint

• Generate regular reports on order status, backorders, or any fulfillment issues, and assist in preparing reports for management review.

• Ensure that all paperwork is properly completed and filed for future reference and compliance.
  

Requirements:

• Able to work in a fast-paced, team-oriented environment

• Experience with order management / supply chain management in a project based company

• Strong interpersonal skills, such as face-to-face, email, phone-based communication skills

• Good planning, analytical and problem solving skills

• Proficient in MS Office applications especially MS Excel

• Diploma in any discipline

• Min 1 year experience in similar role

Desired Qualities:

• Strong teamwork and collaboration abilities.

• Ability to work independently and take initiative.

• Willingness to adapt to new technologies and processes.

Work Environment:

• Fast-paced and dynamic work environment.

• Collaboration with internal teams (sales, project, finance, post-sales) and external customers.