Sales Support Coordinator - West

Stafflink Services Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading provider of trailer axle and suspension systems is seeking a Sales Support Coordinator to manage customer inquiries and ensure effective order processing. The role involves collaboration with various internal teams and requires a candidate with a proactive attitude and strong communication skills. Ideal applicants should have relevant experience and be proficient in Microsoft Office applications.

Qualifications

• Minimum 2-3 years in sales support or coordination.
• Strong written and verbal English skills.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Manage customer inquiries and order processing.
• Coordinate with internal departments for seamless service.
• Handle shipping arrangements and documentation.

Skills

Communication

Data Entry

Negotiation

Time Management

Education

GCE ‘O’ Level

NITEC

Diploma

Tools

Microsoft Office

Job description

• Location: Joo Koon

• Monday - Friday: 8:30 AM – 5:30 PM

• AWS + VB

Our client is a leading provider of trailer axle and suspension systems, delivering innovative transport solutions across the Asia region.

Responsibilities:

• Respond to customer inquiries via email, phone, fax, letter, or other communication platforms.

• Provide accurate information to customers regarding product availability, delivery schedules, and shipment locations.

• Ensure timely and accurate processing of customer orders, including data entry and order tracking in the internal system.

• Manage special or backorders in close collaboration with the supply chain and warehouse teams, and update customers accordingly.

• Handle administrative tasks such as filing correspondence, preparing shipping and delivery documents, and liaising with banks on Letters of Credit (LC).

• Assist in preparing documents for sales meetings, maintain sales records, and actively participate in sales discussions.

• Coordinate with various internal departments (e.g., Technical for product inquiries, Accounts for payment and returns, Supply Chain for procurement/logistics) to ensure seamless customer service.

• Independently manage shipping arrangements, customs invoices, and coordination with forwarders and shipping agents.

• Prioritize tasks effectively to meet deadlines, and adapt quickly to shifting priorities when needed.

• Maintain and update purchase orders (POs) and related records in the system.

• Reconcile order confirmations and supplier invoices against internal records, and flag any discrepancies to the relevant teams.

• Negotiate freight rates with company-appointed forwarders to ensure competitive pricing, in alignment with company procurement policies.

• Manage and coordinate inbound shipments to optimize cost-efficiency and ensure accurate tracking of consignments.

Requirements:

• GCE ‘O’ Level, NITEC, Diploma, or equivalent qualifications.

• Minimum 2–3 years of relevant experience in a similar sales support or coordination role.

• Ability to work efficiently under pressure in a dynamic, fast-paced environment.

• Self-driven, adaptable, and able to manage change effectively.

• Proficient in Microsoft Office applications.

• Strong communication and written skills in English.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090