Sales Support Coordinator (Marine / Central / 5 days) [EL]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

WECRUIT PTE. LTD. is seeking a customer-focused team member in Singapore to manage incoming enquiries, quotations and order coordination, while providing day-to-day support to customers and internal teams.

The role emphasizes strong communication, attention to detail and the ability to coordinate with multiple internal stakeholders to ensure accurate quotations, timely deliveries and smooth order processing.

Qualifications

• Strong customer service and communication skills.
• Organised and able to manage multiple enquiries and follow-ups.
• Comfortable coordinating with internal teams.

Responsibilities

• Handle incoming customer enquiries through email and phone.
• Prepare quotations and advise customers on delivery lead times.
• Develop product knowledge to provide accurate information.
• Coordinate with internal teams on order confirmations, delivery and logistics arrangements.
• Maintain positive relationships with new and existing customers.
• Apply appropriate pricing and mark-up guidelines based on customer categories.
• Follow up on customer requirements and ensure orders are processed efficiently.
• Check customer purchase orders against quotations before handing them over to the Order Processing team.
• Provide operational support to relevant business divisions.
• Perform other duties as assigned from time to time.

Skills

Customer service

Communication

Attention to detail

Organization

Pricing awareness

Microsoft Office

Tools

Microsoft Office

Job description

The Role

We are looking for a customer-focused team member to manage incoming enquiries, quotations and order coordination while providing day-to-day support to customers and internal teams.

What You Will Do

• Handle incoming customer enquiries through email and phone.
• Prepare quotations and advise customers on delivery lead times.
• Develop product knowledge to provide accurate and timely information.
• Coordinate with internal teams on order confirmations, delivery and logistics arrangements.
• Maintain positive relationships with new and existing customers.
• Apply appropriate pricing and mark-up guidelines based on customer categories.
• Follow up on customer requirements and ensure orders are processed efficiently.
• Check customer purchase orders against quotations before handing them over to the Order Processing team.
• Provide operational support to relevant business divisions.
• Perform other duties as assigned from time to time.

What We Are Looking For

• Strong customer service and communication skills.
• Good attention to detail, particularly when handling quotations and customer orders.
• Organised and able to manage multiple customer enquiries and follow-ups.
• Comfortable coordinating with different internal teams and stakeholders.
• Basic commercial awareness and ability to work with pricing information.
• Good working knowledge of Microsoft Office applications would be advantageous.