Sales Support Admin

Key Responsibilities:

1. Coordinate and facilitate the follow up of the collection of remaining payments for the different modules from registrations through various channels, including online payments, bank transfers and QR codes.
2. Manage SkillsFuture claim process, including assisting trainees with submissions, verifying eligibility.
3. Communicate with trainees pertaining to payment instructions, payment timelines, and any queries related to payment processing.
4. High utilization MS Office, especially Excel to accurately record and track payment transactions and communication updates, ensuring data integrity and compliance with financial policies.
5. Prepare regular reports summarizing payment status, outstanding balances, and any discrepancies for review by the management team.
6. Work closely with the different stakeholders to reconcile payment records and resolve any discrepancies or issues in a timely manner.
7. Provide administrative support to the department, including organizing documents, responding to emails, and assisting with other tasks as needed.

Key Systems Proficiency:

• TMS (Training Management System): Proficient usage of the Training Management System to manage class registrations, attendance records, and class schedules.
• Tableau: Ability to utilize Tableau for data visualization and analysis to aid in decision-making processes.
• MS Office: Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) for documentation, data manipulation, and presentation purposes.
• Power Automate: Skill in using Power Automate for workflow automation and process streamlining.
• Flowchart: Capability to create and interpret flowcharts for process documentation and improvement.

Attributes:

• Excellent command of English with clear and precise communication skills.
• Analytical and process-driven mindset to identify and enhance operational efficiencies.
• Customer-oriented approach, ensuring clients' needs are met and exceeded.
• Meticulous attention to detail for accurate record-keeping and documentation.
• Self-motivated and proactive personality, capable of driving projects independently.
• Strong team player, collaborating effectively within the Business Fulfillment Team.
• Adaptability to potential changes in job scope as determined by the company's requirements.

Qualifications and Experience:

• Diploma or Degree in a relevant discipline.
• Prior experience in administrative support, customer service, or sales coordination roles is preferred.
• Familiarity with training management systems, data analysis tools, and workflow automation platforms is advantageous.
• Strong proficiency in using Microsoft Office applications for documentation and data management.