Sales Support

JEB ASIA PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in architectural solutions is seeking an experienced support specialist for its Partition and Operable Wall products. The role involves assisting dealers in various Asia-Pacific regions, maintaining relationships, and ensuring smooth logistics and specifications management. Ideal candidates will have a diploma, a keen attention to detail, and a strong willingness to learn.

Qualifications

• Minimum 2 years of industry experience required.
• Fluent in English, both oral and written.
• Willing to learn and take on additional responsibilities.

Responsibilities

• Provide support to dealers with specifications and inquiries.
• Ensure accurate quotations and drawings.
• Coordinate logistics and prepare necessary documents.

Skills

Attention to detail

Understanding of architectural/construction drawings

Communication

Education

Diploma qualification

Tools

Salesforce

Job description

Job Description

• Understand the basics of the Partition and Operable Wall product range.
• Support dealers/partners across assigned regions by providing assistance with specifications, pricing, logistics, POs, invoices, payments, etc., including but not limited to Thailand, Vietnam/Cambodia, the Philippines, Indonesia, Korea, Japan, New Zealand, Mongolia, and South Africa.
• Provide day-to-day support to dealers for their inquiries.
• Maintain positive relationships with dealers.
• Work closely with the QS team to review specifications, provide complete information, and prepare layouts on OST or manually.
• Collaborate with the drafting team and follow up on drawings.
• Ensure quotations and drawings are accurate and complete.
• Coordinate with the logistics and demand planning teams to follow up on stock, invoicing, and payments, ensuring timely receipt of payments.
• Communicate upcoming projects to PM, demand planning, and QS teams to prepare necessary arrangements.
• Maintain document flow and ensure SharePoint documents are up to date.
• Update leads and projects in Salesforce, including dealer and key account information.
• Consolidate project specifications and history from various regions.
• Coordinate with the marketing team on proposal preparations.
• Arrange samples/mock-ups for dealers.
• Be prepared to take over a team member's workload during their leave.

Requirements

• Basic understanding of the partition and operable wall product range and ability to read architectural/construction drawings.
• Attention to detail with a minimum of 2 years of industry experience.
• Minimum diploma qualification.
• Fluent in English, both oral and written.
• Willing to learn and take on additional responsibilities.