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Sales Supervisor (MBS)

TORY BURCH SINGAPORE PTE. LTD.

Singapore

On-site

SGD 60,000 - 80,000

Full time

3 days ago
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Job summary

As a Supervisor at Tory Burch, you will deliver exceptional customer experiences while leading the store team. This role demands operational excellence, communication skills, and a proven sales background in a dynamic luxury retail environment.

Qualifications

  • 3+ years’ experience as a team leader in luxury retail.
  • Strong verbal and written communication skills in English; Cantonese and Putonghua is a plus.
  • Proven track record in managing a team with high morale.

Responsibilities

  • Lead and coach the team while ensuring strong communication with Store Manager.
  • Maximize sales and proactively achieve financial targets.
  • Manage store operations including opening and closing duties.

Skills

Communication
Leadership
Sales driven
Analytical skills
Attention to detail
Customer service

Education

3+ years in luxury retail operations

Tools

Microsoft Excel
Microsoft Outlook
Microsoft Word
Microsoft PowerPoint

Job description

JOB SUMMARY

As a Tory Burch Supervisor, you are the ambassador of our brand and deliver a transformational customer experience. You will act as a leader in the store and responsible for “holding down the fort” when Store Manager/ Assistant Store Manager are not available, which will at times including monitoring sales productivity, resolving customer or associate issues, and opening/ closing duties.

RESPONSIBILITIES

  • Represent the Brand - As an ambassador of Tory Burch and maintain store presentation standards

  • Create the Customer Experience - Create and deliver extraordinary customer experience and build our brand one customer at a time

  • Leadership & People Management - Lead and coach the team, demonstrate a strong use of selling skills and sense of product knowledge, ensure strong partnership with Store Manager and communication with other teammates

  • Drive the Business & Deliver Results - Drive our business through maximization of sales, proactively achieve financial targets, customer outreach and manage client book

  • Operational Excellence - Consistently adhere and enforce operational policies and procedures, inventory management and manage store open/closing responsibilities

EDUCATION & EXPERIENCE

  • 3+ years’ experience as a team leader in a luxury retail operations or service driven environment

  • Strong verbal and written communication skills in English (Cantonese and Putonghua is a plus)

  • Proven track record in managing a team with high morale

  • Sales driven and goal oriented

  • Polished and professional

  • Strong analytical skills and attention to detail

  • Ability to work in a fast paced and dynamic environment

  • Ability to prioritize and excellent follow-up skills

  • Experience in Microsoft Outlook, Excel, Word and PowerPoint

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