Sales Supervisor

3BAY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A retail company in Singapore seeks a Retail Supervisor to lead and motivate a team of sales staff. Candidates must have at least 2 years of supervisory experience in the retail or beauty industry and possess excellent customer service and leadership skills. Responsibilities include achieving sales targets, staff training, handling client issues, and ensuring store presentation aligns with brand standards. The role requires flexibility to work retail hours including shifts.

Qualifications

• Minimum 2 years of supervisory experience in the retail/beauty industry.
• Ability to work retail hours / shift work.
• Strong in people management.

Responsibilities

• Supervise and motivate a team of sales staff to achieve sales targets.
• Evaluate the sales and customer service skills of staff.
• Assist in staff development through training.
• Handle client enquiries and complaints effectively.
• Drive and achieve KPIs and ensure consistent brand image.

Skills

Customer service skills

Leadership

Planning and coordination

Interpersonal skills

Team motivation

Job description

• Supervise and motivate a team of sales staff to achieve sales targets, provide excellent customer service and build client relationships.
• Regularly evaluate the sales and customer service skills of staff, provide coaching on skills improvement where necessary.
• Monitors and assists sales staff development by providing on-the-job training, product training, etc.
• Identifies and handles client enquiries and complaints.
• Recommend creative ideas to build/develop a strong regular clientele.
• Able to manage, drive and achieve KPI(s)
• Ensures store presentation is consistent with the brand image.
• Coordinate and execute sales plans, marketing events and promotion programs with the team.
• Ensure proper security measures are enforced across processes and store.
• Prepare all required operations and inventory reports.

Requirements:

• Minimum 2 years of supervisory experience in the retail/beauty industry
• Able to work retail hours / shift work
• Possess excellent customer service skills, strong leadership, outstanding planning and coordination, interpersonal skills and ability to motivate a team of sales staff
• Strong in people management