Sales Specialist

KONE PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading global elevator company in Singapore is seeking a Sales Specialist to manage customer maintenance and support sales efforts. This role involves creating proposals, maintaining relationships, and generating leads through market research. The ideal candidate will have strong customer contact skills and negotiation abilities. KONE offers a dynamic work environment with career progression opportunities.

Benefits

Career progression opportunities

Comprehensive learning and development programs

Fun and lively working environment

Qualifications

• Ability to support sales with customer relationships and follow-ups.
• Experience in generating leads through market research.
• Strong communication skills for presentations and negotiations.

Responsibilities

• Support and generate early proposals for conversions and renegotiations.
• Monitor and follow up on customer opportunities.
• Update CRM data timely to ensure accuracy.

Skills

Customer contact mastery

Negotiation skills

Basic knowledge of financial terms

Tools

CRM software

Job description

KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2024, we had annual net sales of EUR 11.1 billion.

KONE has consistently been featured on Forbes list of World's Best Innovative Companies, World's Best Employers & World's Largest Public Companies. At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful.

Why this role?

The purpose of the role is to take care of core 2 and core 3 maintenance and modernization customers by phone and ensure that we respond to their requirements and contact them proactively. The Sales specialist also supports maintenance and modernization sales persons creating and qualifying leads for them.

What will you be doing?

Early proposal for conversion and renegotiations

• Support sales person in generating early tender/proposals for conversions and renegotiations for Core 3 customers
• Proactive creation and development of customer relationships
• Responsible for making courtesy calls
• Ensures successful conversions with existing and new maintenance customers

Conversion, Renegotiation and LIS LIMBO follow up

• Monitor the renegotiation trend and follow up with sales person on the opportunity and tender proposal
• Monitor on the LIS LIMBO trend and follow up with sales person on the next actions
• Follow up with sales person on overdue opportunities

Modernization leads generation and sales support

• Supports sales team to generate and qualify new leads through market research, enquiries, and analysis of LIS opportunities
• Supports sales person to follow up with customers on status of new and existing leads and opportunities and generate early tender/proposals
• Can sell VB Repairs in campaigns
• Follows up the modernization opportunities and works with sales manager on assignment to ensure clear accountability
• Coordinates with CSE/supervisor/technicians for site surveys and support
• Supports and escalate any customer issue to sales manager and other relevant parties satisfaction
• Create basic information for new leads and opportunities in CRM
• Ensures CRM data is updated timely and complete by sales persons.
• Assist sales manager in sales reporting

Are you the one?

• Mastering customer contacts, presentations and negotiations, closing deals, tendering process, aftersales activities, basic knowledge of contractual and financial terms.

What’s On Offer

• Career progression in opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded

To Be Considered

Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly.

In the meantime, feel free to browse our website for additional information on our company, brands and culture – KONE Corporation.

KONE is proudly ranked as World's Best Employers in Forbes magazine and to be named one of Singapore’s Best Employers by The Straits Times and Statista for the third consecutive year in 2025!