Sales Specialist

PT Mitrausaha Indonesia Grup; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a driven individual to join their payments team. This role focuses on acquiring new SME clients and enhancing customer experiences through proactive outreach and relationship building. As part of a fast-growing organization, you will leverage your communication and negotiation skills to engage prospects and convert them into loyal customers. With a commitment to innovation and teamwork, this position offers an opportunity to thrive in a dynamic environment that prioritizes personal growth and customer satisfaction. Join a team that values flexibility, well-being, and continuous learning, making a real impact in the SME financing landscape.

Benefits

Flexible Paid Vacations

Health Insurance

Wellness Programs

Learning & Development Allowances

Company Laptop

Qualifications

• Minimum Bachelor's Degree in any field required.
• Proven experience in qualifying customers and handling calls.

Responsibilities

• Acquire new clients from the SME segment and grow revenue.
• Conduct daily outreach through calls, emails, and product demos.
• Work cross-functionally to improve customer experience.

Skills

Customer Relationship Management

Communication Skills

Negotiation Skills

Sales Experience

Adaptability

Education

Bachelor's Degree

Tools

Reporting Tools

Job description

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provide business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. Here at Funding Societies | Modalku, we live by our core values:

• Grow Relentlessly: Striving to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, can we help each other succeed.
• Test | Measure | Act: Staying curious and reinventing ourselves, through innovation and experimentation.
• Focus on Impact: Creating impact through bias for action and tangible results.
• Serve with Obsession: Building win-win relationships for the long-term by having a customer obsession.

This position is within our payments team, a fast-growing part of our organization which offers businesses a suite of payments and collections products in one easy-to-use digital platform. These no-code solutions simplify the lives of business owners by improving cash flow management, unlocking cost savings, and helping businesses save time through automation of finance processes.

What you will do:

• Acquire new clients from the SME segment, growing revenue and delivering an outstanding prospecting and follow-up experience.
• Conduct daily call outreaches and prospect via all means (from cold-calling, to email, and LinkedIn) and product demos to prospects, to qualify the opportunity and convert them into customers.
• Weekly activity reporting with strong discipline and motivation to excel in a startup environment.
• Reach out to lost or rejected clients to re-engage and warm conversations to optimize revenue building.
• Use available reporting tools to better understand and predict prospect behavior.
• Perform routine reviews on your pipeline & client portfolio to deep dive on conversion, reasons for churn, or changes in payment volume.
• Develop excellent product knowledge and handle customer concerns and questions seamlessly.
• Work cross-functionally with other teams to question the status quo and continually improve customer experience, localizing and streamlining operations, while staying compliant.
• Have a deep understanding of CardUp’s risk and compliance guidelines and ensure these are always adhered to.

What we are looking for:

• Minimum Bachelor’s Degree in any field.
• An extensive SME network & in-depth understanding of selected SME industries.
• Hardworking, proven experience in qualifying customers and handling an extensive daily call volume.
• A passion for meeting the needs of the customer and generating maximum benefit from each customer interaction.
• Proven track record of multi-tasking in a fast-paced environment and delivering an exceptional customer experience at the same time.
• Candidate must be adaptable to constantly changing requirements, and to be independent and highly disciplined.
• Excellent communication & negotiation skills and personal qualities of integrity, credibility, and quality.

Benefits:

• Time off: We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working: We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits: We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness: We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. We also have our Great FSMK Workout sessions to keep everyone healthy and fit!
• Learning & Development: We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support: We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.