Sales Service Engineer (Hunter role) / Industrial Supply Co!

TempServ Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading company in engineering sales is seeking a dedicated professional to drive lead generation and manage client relationships. This role includes conducting market research, developing tailored solutions, and providing exceptional post-sales support, ensuring overall client satisfaction and adherence to industry standards. Candidates should possess a diploma in engineering and at least three years of sales experience within technical fields such as valves or in related industries.

Benefits

Basic salary + Commission

Transport allowance

Handphone reimbursement

Bonus + Variable Bonuses

Qualifications

• Minimum 3 years of experience in technical/valves and/or engineering sales.
• Possess own vehicle.
• Preferably experience in refineries, petrochemical or pharmaceutical plants.

Responsibilities

• Generate and qualify new leads, arrange appointments for sales presentations.
• Maintain strong client relationships and provide ongoing support.
• Prepare costing, tenders, proposals, and quotations for clients.

Skills

Consultative selling

Client relationship management

Market research

Cross-selling

Technical support

Education

Diploma in Engineering

Job description

• Basic salary + Commission + Transport allowance + Handphone reimbursement

• Bonus + Variable Bonuses!

Summary:

The role involves taking on lead generation responsibilities, which include conducting market research, developing solutions, prospecting, and expanding referral networks to identify potential clients. Your objective is to provide exceptional service to clients by identifying suitable products and co-creating feasible solutions that meet their business needs.

Job descriptions

• Generate and qualify new leads, then arrange appointments (via phone calls, LinkedIn, emails) for introductions or sales presentations.

• Provide professional services through consultative selling, cross-selling, or up-selling company products/services.

• ·Build and maintain strong client relationships by updating them on new products, offering innovative solutions, and providing ongoing pre- and post-sales support.

• ·Stay technically informed to discuss and co-create engineering solutions with clients·Think critically and suggest cost-saving improvements for clients.

• Develop and customize materials and presentations that highlight key product features and offer technical solutions for clients and prospects.

• Effectively manage accounts throughout the sales cycle: Prospecting, Business Development, Deal Confirmation, and Post-Sales Support.

2. Key Result Area: Coordinate Sales Efforts to Support Growth and Achieve Sales Targets

• Coordinate sales efforts with other departments.

• Identify customer needs, provide solutions, and manage expectations.

• Stay updated on industry trends and competitors to suggest product improvements or new products.

• Prepare costing, tenders, proposals, and quotations for clients.

• Document account activities, generate reports, and maintain records of transactions.

• Negotiate contracts and sales orders with clients.

• Collaborate with external partners to close deals.

• Provide weekly updates on sales, pipelines, leads, opportunities, and activities.

• Share sales and competitor information to support team dynamics.

• Resolve client complaints by investigating issues and developing effective solutions.

3. Key Result Area: Maintain High Quality Customer Service

• Respond to client complaints and provide after-sales support in a timely manner.

• Provide technical support and advice to clients.

• Inform clients of any unforeseen delays or problems and seek alternative arrangements to minimize inconvenience.

• Maintain proper documentation of client contacts and sales services provided.

• Ensure responsive services with follow-ups. Build strong relationships with existing and prospective clients to secure new or additional sales.

• Maintain quality service by establishing and enforcing the company’s service standards.

• Act as a useful resource in interactions with clients by offering relevant information and guidance. Conduct research and suggest solutions while upholding a professional standing in the industry.

Requirements:

• Possess at least a Diploma in Engineering

• Minimum 3 years of experience in technical/valves and/or engineering sales preferably in refineries/petrochemical plants/pharmaceutical plants or related industries.

• Possess own vehicle

Tempserv Pte Ltd
License No: 06C3745
Ivy Ng Siew Hoon I EA Reg. No: R1102590