Sales Quality & Compliance Surveillance Specialist

TALENT EDGE RECRUITMENT LLP; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

TALENT EDGE RECRUITMENT LLP in Singapore is seeking a skilled professional to administer the MAS Balanced Scorecard framework and supervise sales quality controls. You will work with internal and external stakeholders to raise standards of sales advisory and ensure compliance across pre- and post-transaction processes.

The role requires experience in sales audit within the financial sector, familiarity with mystery shopping results, and the ability to analyze trends and implement corrective

Qualifications

• Experience in sales audit / surveillance within the financial industry.
• Knowledge of MAS Balanced Scorecard (BSC) framework and related controls.

Responsibilities

• Administration of the MAS Balanced Scorecard (BSC) framework.
• Assist to set the sales advisory standards and collaborate with internal & external stakeholders to support and raise the standards of sales advisory in the Company.
• Conduct checks required under the BSC framework, including documentation review of sales documents, client surveys and BSC validation of misconduct and mystery shopping cases.
• Meet the requirements of the regulatory Balanced Scorecard (BSC) Framework through the delivery of pre and post-transaction sales quality at organizational level.
• Review Mystery Shop findings and classify infractions based on the materiality of findings.
• Conduct trend analysis on MSE findings and implement appropriate measures /actions.
• Perform review of customer call-backs to ensure call-backs conducted by agency leaders are carried out in accordance to the requirements.
• Recommend appropriate actions for findings observed in the call-backs.
• Facilitation of appeals, ensuring appeals are handled in a fair, timely, and consistent manner.
• Monitor the completion of requirements (i.e. Joint Field Work, Coaching, training) by sales representatives.
• Support Team Lead inengagingAgency Force to increase awareness and knowledge on BSC and MSE as well as improve the quality of sales documentation.
• Undertake ad-hoc tasks, projects or reviews as directed by Lead, Sales Review & Quality /Head of Sales Surveillance.

Skills

BSC framework

Sales advisory standards

Mystery Shop

Job description

TALENT EDGE RECRUITMENT LLP in Singapore is seeking a skilled professional to administer the MAS Balanced Scorecard framework and supervise sales quality controls. You will work with internal and external stakeholders to raise standards of sales advisory and ensure compliance across pre- and post-transaction processes.

The role requires experience in sales audit within the financial sector, familiarity with mystery shopping results, and the ability to analyze trends and implement corrective