Sales Order Processing

STARLIGHT PRECISION TECHNOLOGY (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in precision technology is seeking a skilled Purchasing Officer to manage customer orders and enhance sales performance. The successful candidate will coordinate with various departments to ensure timely deliveries, while also focusing on customer service and satisfaction. A Bachelor's degree in a trade-related field and 2+ years of experience in the machinery industry are essential. Proficiency in English and Chinese is required as well as strong communication and problem-solving skills.

Qualifications

• More than 2 years of purchasing experience in the machinery industry.
• Proficient in listening, speaking, reading, and writing in Chinese and English.
• Strong learning ability to quickly master product knowledge.

Responsibilities

• Receive, confirm, schedule, and track customer orders.
• Collaborate with sales to enhance sales performance.
• Conduct reconciliations and follow up on accounts receivable.
• Handle customer complaints and feedback, promoting process optimization.

Skills

Customer Service

Communication

Problem Solving

Proficiency in English

Proficiency in Chinese

Office Software

Education

Bachelor's degree or above, major in trade-related field

Job description

1. Receive, confirm, schedule and track customer orders, coordinate with production, warehousing, and logistics departments to ensure timely delivery of orders;

2. Actively identify potential customer needs, collaborate with the sales team to convert orders, and enhance sales performance;

3. Regularly conduct reconciliations, issue invoices, and follow up on accounts receivable to ensure accurate accounting and timely collection of payments;

4. Conduct regular customer follow-ups, collect feedback, analyze changes in customer needs, and develop personalized maintenance plans to enhance customer loyalty;

5. Efficiently handle customer complaints and suggestions, promote internal process optimization, and continuously improve customer satisfaction and service quality.

【Job Requirements】

1. Singaporean citizen/permanent resident;

2. Bachelor's degree or above, major in trade-related field, proficient in Chinese and English listening, speaking, reading and writing;

3. More than 2 years of purchasing experience in the machinery industry;

4. Excellent communication skills and customer service awareness;

5. Proficient in using office software such as Word, Excel, etc.;

6. Strong learning ability, able to quickly master product knowledge.